Job Description
UX RESEARCHER
JOB OVERVIEW
We are seeking a skilled User-Experience (UX) Researcher to join our client’s team working with wearables for one of the world’s largest technology companies.
Our client is on a mission to help users live more present, healthy, and productive lives. With major improvements to the core experience and big changes to the platform, there’s a lot to be excited about. The smartwatch has become a critical part of our device ecosystem. Help us bring the best of our client’s design, apps and services to the wrist. This role is a great opportunity for someone looking for an opportunity to drive impact on a product team that highly values UXR and to work independently leading iterative UXR for the team. The team members embrace recommendations from UXR to help inform their product iterations, vision and roadmap. Our client’s mission is to organize the world's information and make it universally accessible and useful. This team combines the best of AI, Software, and Hardware to create radically helpful experiences for users. They research, design, and develop new technologies and hardware to make the user's interaction with computing faster, seamless, and more powerful. Whether finding new ways to capture and sense the world around us, advancing form factors, or improving interaction methods, this team is making people's lives better through technology.
OVERALL RESPONSIBILITIES
We are looking for a Qualitative UXR to help improve smartwatch apps and experiences and test concepts for future iterations. You’ll be responsible for:
· Working closely with cross-functional, remote/hybrid team (PM, UX, PgMs, Eng)
· Conducting and analyzing user behavior through user studies; a range of methodologies like interviews, literature review, usability benchmarking, concept testing to answer research questions and triangulate experiments results
· Further developing feedback channels for tracking satisfaction and usability over time
· Delivering key insights to stakeholders in clear, concise, and compelling way
TOP DAILY RESPONSIBILITIES
· Conduct qualitative user research, primarily in-lab usability sessions
· User study moderation
· Administer questionnaires and surveys
· Assist other user researchers with various user research preparation activities
· Literature reviews
· Lab setup & management
· Liaise with participant recruiting teams and participant onboarding
REQUIREMENTS
· 2-4+ years of professional experience (outside of college projects) executing and shaping research studies in ambiguous spaces with the ability to work independently.
· BA/BS degree in Anthropology, Human-Computer Interaction (HCI), Human Factors, Psychology, Sociology, or a related field or equivalent practical experience.
· Experience with research design utilizing various methods (e.g., usability studies, contextual inquiry, surveys, etc.).
· Relevant product research experience, either in an end-to-end, usability, or generative setting.
NICE TO HAVES
· Deep working knowledge and demonstrated practice of a wide range of research methodologies, their strengths/weaknesses, and when to apply them in the product life cycle.
· Attention to detail, ability to prioritize & manage multiple tasks efficiently.
· Excellent track record on working with designers, engineers, and other team members, a collaborative and innovative spirit is must.
· Excellent written and spoken communication; presentation storytelling skills.
· Experience with user satisfaction, ux heuristics, benchmarking.
· Experience with Product Inclusion.
BENEFITS
We offer a wide range of benefits including Medical, Dental, paid holidays, and more.
ABOUT OUR CLIENT
Our client is one of the largest technology companies in the world. They are looking for the best, brightest talent available and have tasked Akorbi with helping them find it.
ABOUT AKORBI
Akorbi is a group of companies, based in Dallas, Texas, specializing in providing enterprise solutions that empower organizations to achieve success in the global economy. Our customizable solutions include comprehensive workforce solutions, multilingual contact centers with business process outsourcing capabilities, interpretation, and localization services.
Akorbi is the 13th fastest-growing woman-owned/led company in the world, according to the Women Presidents’ Organization. Our founders have been featured in The American Dream on the Bloomberg channel, as well as several notable publications, including Forbes, Inc. Magazine, TIME, Fortune and Google+.
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Company Description
Akorbi Workforce Solutions provides technical, professional, high-volume staffing solutions in the U.S. and globally to support the contract, contract-to-hire, direct-hire, statement of work and payroll needs of Fortune 1000 clients.