Job Description

WE ARE SEEKING A SKILLED CUSTOMER SERVICE REPRESENTATIVE TO JOIN OUR CLIENT’S TEAM, ONE OF THE US LARGEST SECURITY COMPANIES.

QUALIFICATIONS:

• THIS IS A REMOTE POSITION!! Candidates must reside in Jacksonville, FL!!!
• Call center experience preferred. Excellent communication skills. Basic knowledge of computer applications.
• Must have positive enthusiastic behavior with a desire to provide a great phone call experience with all the calls they handle.
• Availability to work a schedule that ends no later than 10 pm eastern time for either Sunday-Thursday or Tuesday-Saturday schedule.

REQUIREMENTS  

• All Candidates must have:
• Internet Service (cannot connect via WIFI)
• Candidate must have a minimum of 25mbps upload and 25mbps download. Run an internet speed test at www.speedtest.net
• Candidate must have Windows 10 on computer Must have modem connection - Must be hardwired to your computer via ethernet cable Home computer, monitor, and headset that will allow the agent to answer calls.
• Must have a USB headset that is Avaya compatible for incoming customer interactions.
• Allow ADT-required software to be uploaded to their computer (CT Soft-phone, which allows incoming calls)

RESPONSIBILITIES

• Responsibilities: Call coordinator - will answer phones from potential and existing ADT customers; ask specific questions to determine need and then transfer to the appropriate dept.

COMMENTS/SPECIAL INSTRUCTIONS

• Please Note: This job is only accepting candidates residing in the Jacksonville, FL market ONLY!!!!. Be sure to read the job description in its entirety

BENEFITS  

We offer a wide range of benefits including Medical, Dental, and more.

ABOUT OUR CLIENT 

Our client is one of the largest Security service companies in the world. They are looking for the best, brightest talent available and have tasked Akorbi with helping them find it.

ABOUT AKORBI  

Akorbi is a group of companies, based in Dallas, Texas, specializing in providing enterprise solutions that empower organizations to achieve success in the global economy. Our customizable solutions include comprehensive workforce solutions, multilingual contact centers with business process outsourcing capabilities, interpretation, and localization services. 

Akorbi is the 13th fastest-growing woman-owned/led company in the world, according to the Women Presidents’ Organization. Our founders have been featured in The American Dream on the Bloomberg channel, as well as in several notable publications, including Forbes, Inc. Magazine, TIME, Fortune, and Google+.

Company Description

Akorbi Workforce Solutions provides technical, professional, high-volume staffing solutions in the U.S. and globally to support the contract, contract-to-hire, direct-hire, statement of work and payroll needs of Fortune 1000 clients.