Job Description

CUSTOMER EXPERIENCE REP

JOB OVERVIEW   

We are seeking a skilled Customer Experience Representative to join one of the world’s largest technology companies.

WE ARE AN ON-DEMAND DRONE DELIVERY SERVICE THAT CAN DELIVER FOOD, COFFEE, MEDICINE AND OTHER ITEMS WITHIN MINUTES. OUR SERVICE IS FASTER, SAFER AND PRODUCES FAR LESS POLLUTION THAN TRADITIONAL DELIVERY.

We are looking for passionate and experienced customer service coordinators who are prepared to go above and beyond to delight our unique customers; enthusiastic self-starters excited to help grow and develop our evolving customer care program. You will be one of the first points of contact with customers, merchant partners and the general public. Reporting to the Customer Experience Manager.

RESPONSIBILITIES  

• Documenting and reporting on customer care issues
• Monitoring key customer metrics
• Upholding customer care policies
• Facilitating merchant success by: ➔ Onboarding new merchants ➔ Providing support as required to merchants on-site ➔ Building sustainable relationships with merchants through open and interactive communication
• Office administration
• Order fulfillment and package loading
• Stock and inventory management
• Additional tasks as required

REQUIREMENTS  

• BA degree or equivalent experience; 2+ years proven customer support/client service experience; Account management and coordination experience; Familiarity with CRM systems and practices; Exceptional communication skills across a variety of mediums; The ability to multitask and manage competing priorities effectively

NICE TO HAVES  

Experience with developing customer care policies and reporting standards; Creative flair with the ability to think flexibly and proactively; An interest in contributing observations and ideas on a customer-facing product as it develops and matures; A self-starter with an interest to grow into roles with more responsibility over time

BENEFITS  

We offer a wide range of benefits including Medical, Dental, paid holidays, and more.

ABOUT OUR CLIENT  

Our client is one of the largest technology companies in the world. They are looking for the best, brightest talent available and have tasked Akorbi with helping them find it.

ABOUT AKORBI  

Akorbi is a group of companies, based in Dallas, Texas, specializing in providing enterprise solutions that empower organizations to achieve success in the global economy. Our customizable solutions include comprehensive workforce solutions, multilingual contact centers with business process outsourcing capabilities, interpretation, and localization services. 

Akorbi is the 13th fastest-growing woman-owned/led company in the world, according to the Women Presidents’ Organization. Our founders have been featured in The American Dream on the Bloomberg channel, as well as several notable publications, including Forbes, Inc. Magazine, TIME, Fortune and Google+.

Company Description

Akorbi Workforce Solutions provides technical, professional, high-volume, multilingual and bilingual staffing solutions in the U.S. and globally to support the contract, contract-to-hire, direct-hire, statement of work and payroll needs of Fortune 1000 clients.