Job Description

POSITION DESCRIPTION

The Coordinator will be responsible for providing support to the field (sales reps, managers and ASM’s) The position will provide customer service to the field in documentation, e-mail correspondence and conduct program training.

RESPONSIBILITIES:

• Answer customer support inquiries by Sales Reps/Managers via ticketing system and phone calls
• Support sales payment escalations and find violations from field
• Provide detailed activity and performance measures for issue management and outstanding payments to promoters
• Perform any other duties the Manager deems necessary
• Be instrumental in providing program analysis

QUALIFICATIONS:

• Basic knowledge of accounting principles and practices.
• Knowledge of Microsoft Office (Word, Excel, Access, Outlook), Internet, and other computer applications. Skills:
• Must possess strong organizational skills and the ability to prioritize and maintain multiple assignments. Must have excellent listening skills.
• Must be able to take direction and perform task in an expedient manner.
• Must have good customer service, and interpersonal skills. Abilities: Ability to write reports, business correspondence and procedure manuals.
• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

RESPONSIBILITIES:

• Assist in coordinating the installation, service, and billing of Multifamily Account Customers.
• Work with the branches and Monitoring department to research and resolve customer issues. Ensure that all customer correspondence is responded to or forwarded to the appropriate department within 24 hours of receipt in the department.
• Prepare formal correspondence in response to customers’ questions or concerns. Assist in handling customer escalations.
• Pull Mastermind data for Account Managers and Sales Team. Assist in tracking statistical information as needed for the department and compile data into reports that are submitted to management in a timely manner.

Assist in acquiring required permits. Position may require mandatory overtime when necessary to meet company metrics. Perform all other duties and projects as assigned

Company Description

Akorbi Workforce Solutions provides technical, professional, high-volume staffing solutions in the U.S. and globally to support the contract, contract-to-hire, direct-hire, statement of work and payroll needs of Fortune 1000 clients.