Job Description

Customer Service & Documentation Specialist Al Dahra ACX, Inc. is offering an employment position as Customer Service & Documentation Specialist. The primary focus of this position is to assist the Business Manager and his or her staff in all aspects of International Documentation and Customer Service. Also, this individual will coordinate operational and logistical efforts between sales/customer support and the operations team. This individual must be motivated, have a good attitude and be willing to learn and advance themselves and our company. Given the agribusiness nature of our industry, we are searching for an individual who is accustomed to the long and unpredictable hours and days associated with our business. Experience in agriculture is not required. A strong desire to pursue international trade would be highly beneficial. Responsibilities: • Handle and process international documentation and customer shipment requirements. • Document and coordinate customer shipping schedules, stack reservations and requests. • Act as the liaison and coordinator between customer service/sales and production/operations staff. • Coordinate with production and operational staff to ensure efficient, accurate operations to obtain upmost customer satisfaction. • Actively participate in management meetings and efforts to improve processes and maximize business efforts.

Key Character Requirements

• Integrity: Have integrity in all aspects of job responsibility and enforcing company policies.
• Customer Service: Respond promptly to customer needs; solicit feedback to improve customer service, consistently exhibit phone and email skills and always respond to requests for service and assistance
• Team Work: Able to balance individual and team member responsibilities. Always open to giving and receiving constructive criticism and put the success of the team and company above
• Organizational Skills: Able to be organized with strong time management skills. Most importantly, employee must be self‐disciplined and highly motivated.
• Strong Work Ethic: Given the nature of our industry, the hay export business is a seasonal process that may require longer hours and increased demands during harvest months, decreasing in nonharvest month.

The successful candidate for this position will have a strong passion for agribusiness and the way of life it brings. ACX has a long and proud history of bringing the American farming tradition to the world that will be continued for many years to come.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Company Description

Al Dahra is a prominent multinational leader in agribusiness, specializing in the cultivation, production and trading of animal feed and essential food commodities and end-to-end supply chain management. Serving a large customer base spanning the Government and Commercial sectors, Al Dahra has a widespread geographic footprint, with a workforce of 5,000 employees, operating in over 20 countries and catering to more than 45 markets, with a leading position in Asia and the Middle East.