eCommerce Associate
Company Description:
We are a growing outdoor specialty retailer with eight retail stores and an eCommerce website. Our company has grown through a simple focus on the customer and providing them the best in functional and fashionable apparel and footwear while being the best at outfitting customers for their outdoor adventures. In our short existence, our team has proven the ability to accomplish the goals we set.
An individual will succeed in our organization with a positive and professional attitude, a focus on accomplishment, a willingness to speak up and share new ideas, and a concern for doing the right thing for the customer, no matter the short-term consequences. You should also have a strong desire to grow an organization and be a central figure in that growth.
Position Summary:
The Ecommerce Associate is located at the Alabama Outdoors Corporate Office in Birmingham and is responsible for providing the Web Department with AO Standard Customer Service via phone, e-mail, and Live Web Chat. This position is also responsible for product copywriting/product image updating, as well as daily tasks assigned by management. The Ecommerce Associate must have excellent verbal and written communication skills and have acute attention to detail.
Personhood Summary:
Honest, friendly, outgoing, acute attention to detail and organization, excellence in interpersonal communications and the ability to prioritize and complete multiple projects simultaneously. Empathy and enthusiasm for helping and engaging customers is a must.
Position Requirements:
Customer Service & Sales:
Phone Etiquette: Represent SMAO in a professional manner.
The drive to exceed Customer’s expectations. Keep them happy, & satisfied.
Contact customer’s in regard to their orders and maintains organization.
Operate our “Online Live Chat” and communicate with online customers. Strong discipline to log on and off of chat when not available.
Update Website:
Experience with Photoshop strongly preferred.
Ensure product images are added/updated on the website in a timely fashion.
Mental discipline to consistently update the product to the AO Product Guidelines.
Provide original Product CopyWrite Descriptions. Must have excellent writing skills.
Use multiple Vendor-Image databases to update product. Maintain proper vendor contacts.
E-mail Communication:
Correctly navigate & use e-mail.
Answer Customer e-mails immediately and attend to needs using AO standard customer service. Be able to remember & follow up with all communications.
Proficiency in using Sales/Register software:
Have a strong grasp and understanding of how inventory moves throughout the company.
Ability to process returns, exchanges, refunds accurately.
Skills & Specifications:
Team player who buys into the Mission of Alabama Outdoors
Quick learner that takes direction well
Must enjoy working with computers and software
Be self-motivated, confident, energetic, creative, with patience and attention to details
Excellent verbal and written communication skills
Photoshop experience is a plus
Customer Service Oriented
Positivity: Communicate with customers in a positive way at ALL times
Patience: Keep your cool during difficult conversations
Clarity in Communication: Speak in a way that customers know exactly what is going on
In order to apply for this position, please send a current resume along with a cover letter describing your college experience or recent work experience and how it prepared you to work in a fast-paced eCommerce environment.
Applications without a cover letter will not be considered.
Hourly pay. 40 hours per week. All hands on deck for Black Friday/Thanksgiving and following weeks with mandatory overtime. Typical hours are 10 am - 7 pm Monday - Friday, rotating Saturdays.