If you are a tech-savvy student experienced in social media, we would like to meet you.
The ideal Community Manager has exceptional oral and written communication skills. He or she has the ability to develop engaging and unique content. You should be a ‘people person' with great customer service skills. You should also possess the ability to moderate community conversations, both online and offline.
Ultimately, you will act as the face and voice of our brand and the management of all community communication.
Current college students approaching their junior or senior year are preferred for this position. We are looking for 30-40 hours a week (with flexibility around a school schedule) including some nighttime and weekends responding to all messages across various social media platforms.
COMMUNITY MANAGER RESPONSIBILITIES ARE:
Ensure that communication and social media campaigns align with marketing strategies
Respond to comments and customer queries in a timely manner
Monitor and report on feedback and online reviews
Organize and participate in community building and brand awareness boosting events.
Ensure brand consistency by communicating with Marketing, Creative, and Communications teams.
Liaise with Development and Sales departments to keep up-to-date on new features and products
Build relationships with customers, potential customers, industry professionals and journalists
Stay informed on trends in digital technology.
Provide weekly updates with community highlights, issues, common questions, etc.
COMMUNITY MANAGER REQUIREMENTS ARE:
Proven experience with various social media platforms
Experience launching community initiatives (e.g. building an online forum, launching an ambassador program, creating an event series and writing an email newsletter)
Ability to identify and track relevant community metrics, and to utilize those metrics (e.g. repeat comments, engagement)
Excellent verbal communication and writing skills
Hands on experience with brand management through social media
Monitor website traffic and customer engagement through metrics, and be able to interpret those metrics.
Knowledge of online channels of marketing and marketing practices
Attention to detail and ability to multitask