Job Description

We are seeking a Customer Service Sales Associate - Bilingual English/Tagalog to join our team! You will be responsible for helping customers by providing product and service information, resolving issues and processing transactions. RESPONSIBILITIES:

• Handle customer inquiries and complaints
• Provide information about the products and services
• Troubleshoot and resolve product/service issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services
• Process sales & service transactions
• Responsibly handle monetary transactions

​QUALIFICATIONS:

• Previous experience in customer service, sales, or other related fields
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills
• Bilingual in Tagalog (Filipino) & English
• High School Diploma

Company Description

Alas Cargo's services offers customers various ways of connecting and supporting their family and friends in the Philippines. We offer balikbayan box, money transfer & travel arrangement services.