Customer Service Representative

Job Description

Position Title: Customer Service Representative

Reports to: Customer Care Center Manager

Classification: Non-Exempt

Pay Type: Hourly

Summary

Customer Service Representative is responsible for engaging with customers on behalf of Albuquerque Plumbing Heating & Cooling. Their duties include answering phone calls or emails from customers to answer questions, participating in meetings with the customer service team to discover new communication tactics and maintaining expert knowledge about company products or services to best help customers.

Duties and Responsibilities

● Providing introductory information to new customers ● Ensuring that customers are satisfied with products or services

● Letting customers or clients know about additional products or services ● Determining the quickest, most effective ways to answer a client’s or customer’s questions ● Escalating queries and concerns ● Troubleshooting common issues with a product or service ● Working with a team of CSR’s and other departments to find appropriate solutions

● Following up with clients or customers to check that they are satisfied with purchases or services

Requirements and Qualifications

● High school diploma or GED certificate

● Advanced customer service skills (required)

● Ability to multi-task (required)

· Organized (required)

· Computer Skills (required)

· Must be able to pass a drug test and background check (required)

· Available to work on call when scheduled (Weekends and Holidays included)

OUR TEAM MISSION

The relentless pursuit and commitment to excellence, for our Albuquerque Plumbing Family, our Customers, and our Industry.