Job Description

Alcott HR is assisting in recruitment for a Part Time Customer Service Representative. This is a direct hire position, and has the opportunity to turn from a part time position into a full time position in the coming months! The Customer Service Representative will provide customer support by taking product orders, providing price quotes, and responding to service inquiries over the telephone and e-mail. They will provide knowledgeable answers to customer phone and e-mail inquiries regarding products, and assist clients with online ordering. 

Responsibilities: 

• Place orders received in ERP system.
• Process shipping labels per multiple shipping programs
• Track shipments and ensure a positive customer experience
• Maintain solid understanding of products in order to respond to customer inquiries. 
• Resolve customer issues with placement of orders
•  Maintain a positive work atmosphere and work well with others

QUALIFICATIONS:

• 2+ years of professional office work experience.
• Excellent telephone and email communication skills
• E-Commerce retail experience a plus. 
• Shipworks and/or SAP experience a plus
• Strong aptitude with Microsoft Office Suite

At Alcott HR we have a passion for people and performance, and we pride ourselves on a hands-on, high-touch, personal approach to human resources outsourcing. We support our clients in all areas of human resources including recruiting and hiring. We are excited to review your application and speak with you in more detail about this direct hire opportunity with our client.

We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, we comply with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities