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Solutions Engineer (Pre-Sales; UX Optimization)

Aldebaran Recruiting

Solutions Engineer (Pre-Sales; UX Optimization)

San Francisco, CA
Paid
  • Responsibilities

    Our client is changing the way companies approach website and mobile app optimization. Using cutting-edge artificial intelligence developed over the course of ten years, our client helps their customers exceed their online goals and increase revenue.

    They are building the foundational team to help grow their proven technology into the leading solution for customer engagement optimization. The project has already established substantial recurring revenue using online machine learning to optimize user engagement for some of the world’s top enterprises by up to 40%, and they're just getting started.

    They are looking for an experienced Solutions Engineer to help customers integrated with our platform and develop their experimentation culture. You will implement high-quality user experience ideas, and work to identify high priority customer problems, shepherding them to a solution.

    Responsibilities

    • Collaborate with the Solutions and Product Engineering teams
    • Become an expert in the product, broadly understanding integration points between system components
    • Design and implement ideas for customers web and mobile experiences that will be tested in our platform
    • Diagnose, report on, and either fix or escalate customer issues
    • Apply engineering best practices and design patterns when applicable
    • Mentor and learn from other members of the team

    Qualities We Value

    • BS in CS / closely related field, or professional industry experience in a related role (2+ years preferred)
    • A deep curiosity and drive to deliver great user experiencesAbility to communicate effectively with people of varying technical levels
    • Experience developing using front-end technologies (JavaScript, HTML, CSS, jQuery)
    • Act as the technical lead for prospective clients
    • Respond to RFIs & RFPs
    • Manage end-to-end PoC processCommunicate the value of the solution to non-technical and technical clients
    • Technical point of contact Ability to communicate with C-level executives, business users, marketing users, and technical teams
    • Ability to create and perform custom demonstrations of the platform when necessary
    • Statistics or UX backgrounds are a plus
    • Familiarity with Web Analytics solutions (Google Analytics, Adobe Analytics, etc.) is a plus.
    • Conversion rate optimization knowledge a huge plus