JOB SUMMARY: * Responsible to direct the overall office operations. Directs, plans, coordinates, and administers the overall operation of the Medical Records department. QUALIFICATIONS: * High school education or equivalent; some college preferred. * Must be knowledgeable of administrative practices, procedures, and guidelines. * Accurate typing, filing and record keeping skills. * Good communication skills. * Must be able to read, write and speak the English language in an understandable manner. * Must possess the ability to make independent decisions when circumstances warrant such action and to remain calm during emergency situations. * Must possess the ability to deal tactfully with residents, family members, visitors, personnel, government agencies/personnel, and general public. * Must possess leadership and supervisor's ability and willingness to work harmoniously with other personnel. * Must have patience, tact, a cheerful disposition, and enthusiasm. PHYSICAL REQUIREMENTS: * Must be able to move intermittently throughout the workday. * Must be able to cope with the mental and emotional stress of the position. * Must possess sight/hearing senses or use prosthetics that will enable these senses to function adequately so that the requirements of this position can be fully met. * Must function independently, have flexibility, personal integrity, and the ability to work effectively with residents, visitors, personnel, and support agencies. * Must be in good general health and demonstrate emotional stability. * Must be able to relate to and work with ill, disabled, elderly, emotionally upset, and at times hostile people. * May be required to lift and move equipment and supplies, etc., in excess of fifty * (50) pounds throughout the workday. * Must have a pleasant speaking voice. * Is subject to exposure to infectious waste, diseases, conditions, etc., including exposure to the (HIV) AIDS and Hepatitis B viruses. ESSENTIAL FUNCTIONS: Review the department's policy and procedure manual, Job Descriptions, cleaning schedules, etc., at least annually for revisions and make recommendations to the Administrator. * Follow established departmental policies and procedures, including appropriate dress code. * Meet with the receptionist on a regularly scheduled basis to assist in identifying and correcting problem areas, and/or the improvement of service. * Recruit, interview, and select personnel with the approval of the Administrator (if applicable). * Schedule department work hours, personnel, work assignments, etc., to expedite work (if applicable). * Complete performance evaluations timely (if applicable). * Make daily rounds of reception area to assure that reception personnel are performing required duties and to assure that appropriate reception procedures are being followed (if applicable). * Answer the telephone promptly and politely, screen all incoming calls according to facility policy. Take messages and relay them promptly to the proper individual. * Greet and direct all visitors to sign in. * Type, file, copy materials and maintain all files, records equipment, and supply items as assigned. * Prepare reports, assignments and correspondence as needed and directed by Administrator. * Receive, sort, direct mail, and fax information. * Send reports to appropriate agencies as required. * Maintain cordial relationships with all residents, staff, public agencies, visitors, and callers. * Perform other related duties as assigned.