DESCRIPTION

In this ground floor opportunity with a fast-growing company, you'll work hand in hand with our small team and clients to help design, sell, implement, and support information technology solutions leveraging primarily Apple products.

We're interested in bringing diverse skill sets and backgrounds to our team. We are looking for creative thinkers and problem solvers with a variety of interests and passions, who have the willingness and fearlessness to bring their passion to work.

For the right candidate, this position offers rapid advancement opportunities.

ABOUT ALECTRONA

Alectrona works with Jamf to extend the legendary Apple experience people enjoy in their personal lives to the workplace. Alectrona provides turnkey endpoint management and user support for customers of all shapes and sizes, providing a secure and manageable Apple experience that end users love and organizations trust.

We are a globally distributed team of developers, strategists, and technology enthusiasts. We believe that technology should help, not hinder, amazing work. We created Alectrona to prove that companies can prioritize security and compliance and still create a delightful environment where everything just works. We believe that humans deserve secure, easy-to-use tools and systems that put them first since they are the ones behind the wheel.

• We're a remote-first company
• We constantly push each other to become better skilled at our craft and to deliver world-class technical solutions and customer service
• We're passionate about delivering value and quality to clients, both large and small
• We would rather be best than biggest, and we believe in supporting our team members as they develop new skills, competencies, and specialization
• We strive for innovation, efficiency, and continuous improvement, and are always looking to enhance our methods, tools, and processes
• We solve problems with creativity and innovation as well as experience; we are interested in your ideas and insight
• We foster a collaborative environment, and encourage open communication
• Read more about our style and values here:About (alectrona.com)

ABOUT THE WORK

You're going to be our next Mac Support and Consulting Engineer. Our clients will look to you for guidance on many of their technical decisions: when to buy new hardware, what cloud services to purchase or integrate, and whether they need training for in-house teams or ongoing support through Alectrona's managed services. We're there from strategy and planning through to execution, trusted advisors to our clients.

• The core function of this position is to:
  • Troubleshoot and resolve customer and end-user technical issues on Apple devices, Meraki networking equipment, and with cloud providers such as Google, Microsoft, Amazon, and Atlassian
  • Design and lead the implementation of Apple and cloud-based solutions to help solve our clients' business needs
  • Build relationships with our customers based on trust and clear communication, becoming their advisor for technology issues within Alectrona's scope
  • Improve things, within our systems and processes and those of our customers
• We're a startup. Although we're firm believers in clear documentation and repeatable processes, ours aren't all there yet. There will be ambiguity

ABOUT YOU

• You enjoy customer service and the feeling of helping customers solve problems
• You consider your ability to learn a key competency; you enjoy learning new things
• You enjoy change and variety and the opportunities they present
• You have a knack for taking complex ideas and explaining them simply and clearly
• "That's not my job" is not in your vocabulary
• You enjoy the challenge of stepping outside of your comfort zone
• You're versatile and have a talent for and interest in selecting the right tool for the task
• You understand that there are multiple ways to arrive at valid conclusions and have the ability to integrate others' work and viewpoints with your own
• You strive to create value with all your effort and understand how each project and activity contributes to the company's success
• You pay attention to the details, and pride yourself on always delivering quality, whatever you're doing
• You have the flexibility to retain focus on the details while also keeping an eye on the big picture
• You are comfortable working from high-level goals and directives and within time constraints, and reporting your progress against them
• You're organized. Very organized. You love being organized
• You're continuously improving your current skill set and hope to grow your craft. We're in a rapidly changing business; we're focused on staying ahead
• You're interested in technology, Apple's ecosystem, and business operations, and are interested in making a career at the intersection of these areas
• You hold Apple and/or Jamf Certifications and are interested in obtaining additional certifications relevant to the position.

POSITION REQUIREMENTS

• Demonstrated technical proficiency with MacOS, iOS, small office networks, and common cloud services
• Demonstrated English-language writing and editing competency
• Demonstrated experience providing customer service, especially for high-value clients
• Willingness to work non-standard hours, such as M-F 11-8 or 12-9
• Aside from the above, we have no firm requirements. We do, however, preference those who have or can:
  • Demonstrated the ability to acquire expertise. In particular, MacOS, Jamf Pro, Cisco, Google, and Microsoft certifications are good indicators of skill set match
  • Describe the applicability of their expertise to our business
  • Describe their desire to acquire additional, complementary expertise in the future

PAY, BENEFITS

In accordance with the Colorado Equal Pay for Equal Work Act, the approximate annual compensation range for this role is $60,000-$90,000, including base salary and any related bonuses or commissions.  Alectrona provides benefits, including medical insurance.  We have an unlimited vacation policy. 

Here are some more specifics about Alectrona's current employee benefits:

• Health insurance (CareFirst BCBS Platinum PPO w/ $0 deductible) (Employee & dependent premiums paid at 99% by Alectrona.)
• Dental & Vision Insurance (Employee & dependent premiums paid at 100% by Alectrona.)
• Long Term, Short Term Disability, Term Life Insurance (Employee premiums paid at 100% by Alectrona.)
• 401k including 6% non-elective company contribution (automatically enrolled after 90-days of employment)
• Unlimited Vacation
• Parental leave (Minimum 6 weeks paid + additional unpaid leave)
• Conference & training budget

You will also be provided a Mac and iPhone (with associated mobile phone service), and we will pay for tools, certifications, and relevant training for successfully executing your responsibilities.  We'll ask during onboarding which size laptop you prefer and any requested accessories such as a monitor, keyboard, mouse and/or trackpad.