Company Overview

Alfa Insurance® is an A-rated insurance carrier that offers an excellent array of automobile, home, life, farm and business insurance products. Alfa is known for its superior customer service and boasts 94% claims satisfaction. Since its humble beginnings in 1946, Alfa and its affiliates now serve more than 1 million customers across 14 states.

Working for Alfa Insurance® is more than just servicing customers and selling insurance. It’s making a difference in the lives of your policyholders and the community. It’s creating lifelong relationships. It’s about being there when it matters most and protecting those things that are most important. It’s becoming part of a well-respected company that is based on faith, family, community and integrity.

Job Summary

Alfa Insurance Resource Analysts are team players that take exceptional pride in the company they represent, the products they sell and in providing excellent customer service. They assist our customers, the company and our sales force in providing unique, personalized customer service and sales opportunities to continue Alfa's growth in the marketplace.

Responsibilities

Provide quality support to customers, employing a high degree of customer service, technical expertise, and timelines.

Provide first-level assistance for defined problems; escalate trouble tickets as necessary to higher-level staff.

Assist customers and employees with quoting, binding, policy amendments, payments, and claims.

Adhere to established standards in resolving problems.

Track calls and enter solution data into solution base.

Qualifications

Associates degree or 1-year work experience

Excellent customer service and interpersonal skills.

Excellent telephone etiquette.

Excellent organizational skills.

Demonstrate problem-solving skills.

Strong oral and written communication skills.

Ability to use customer service standards and follow guidelines, as well as to help others interpret policy.

Ability to maintain a high level of client trust and confidence in the group’s knowledge of and concern for client’s needs.

Broad range of experience in the following areas: Exceed, Claims Tracking, Cash Processing Center, Footprints, WebX, My Alfa, Credit Card System, etc.

Ability to work a rotated shift Monday-Saturday 6:00a.m. - 10:00p.m. Some holidays included. 40 hour work week.

Training will occur in the Home Office Monday Friday 8:00 a.m. 4:30 p.m. for a number of weeks before remote work is permitted.