Job Description

We are seeking a Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues. RESPONSIBILITIES:

• Handle customer inquiries and complaints
• Provide information about the products and services
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services

​QUALIFICATIONS:

• Previous experience in customer service, sales, or other related fields
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills

Company Description

Alick’s has been a trusted name in the Michiana healthcare community since 1967 when the family-owned business opened its first pharmacy. Since that time, Alick’s has been committed to prioritizing the needs of our customers. Building on a strong reputation, Alick’s has become known for friendly-family service and progressive thinking, to meet the needs of our communities. In 1982, Alick’s expanded and opened Alick’s Home Medical Equipment in Elkhart, Indiana. Jeannine Alick and two employees opened their doors and their hearts to provide customers with the best equipment on the market. With an in depth knowledge of the healthcare industry, Jeannine and her staff provided quality care, allowing their customers to live everyday to the fullest. Jeannine's belief in showing care, kindness, and compassion to all people has become a part of our fabric and continues to shape all we do. Today, Alick’s Home Medical Equipment and our knowledgeable and caring team, has grown to meet the needs of the community in five locations in Indiana, including South Bend, Plymouth, Michigan City, Mishawaka, and Elkhart. We attend to each customer as if they were one of our own family, yet we have the experience, product depth and range of service to provide our customers with the best the market has to offer at competitive prices. No matter how large we grow, we continue to care for each customer with dignity and compassion. Because We Care.