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Resident Ambassador/Luxury Concierge

Align Residential

Resident Ambassador/Luxury Concierge

San Jose, CA
Full Time
Paid
  • Responsibilities

    ABOUT ALIGN RESIDENTIAL

    Align Residential is a boutique residential hospitality management company dedicated to creating unique experiences. We exclusively develop and manage best-in-class assets in leading markets including San Francisco, Seattle, Los Angeles, and Philadelphia. We are customer-focused, resident-obsessed and unwaveringly committed to the highest of standards. We look for big-picture, strategic thinkers with operations and execution experience and an eye for continuous innovation.

    SUMMARY

    Resident Ambassador serves as the resident liaison. Functions are an extension of front desk agent duties. Assists the residents -regardless of whether inquiries concern in-property or off-premises attractions, facilities, services, or activities. Knows how to provide concise and accurate directions.

    This is a full-time, non-exempt position located in multiple locations on-site in San Jose, California,

    ESSENTIAL DUTIES AND RESPONSIBILITIES

    • Greet residents with a smile and by their name.
    • Ensure residents that their needs are our number one priority.
    • Constantly increase residents' benefits through active marketing and partnership with the neighboring businesses.
    • Answer, record, and process all calls, messages, requests, questions, or concerns.
    • Keep abreast of local activities and the area's establishments in order to answer questions and give directions.
    • Handle customer disputes efficiently (making every effort to achieve customer satisfaction). Exercising skills to identify situations that require attention and resolution as well as appropriate discretion that require the attention of management.
    • Run daily reports, identify any special requests, and check reports for accuracy.
    • Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager.
    • Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time.
    • Assist in coordinating and implementation of special projects as directed. Acting as a role model and always presenting oneself as a credit to our community and encouraging others to do the same.
    • Maintain familiarity with emergency procedures and assisting with locking elevators open for emergency crews, such as ambulance personnel. Maintain knowledge of the evacuation plan.
    • Monitor and maintain the cleanliness of the lobby, sidewalks, entrances, and related work areas.
    • Must be available to work on an on-call basis.
    • Perform other related duties and assignments as required.

    SALARY

    $23-$25 AN HOUR, depending on Education/Experience

    QUALIFICATIONS

    Requires knowledge of basic front desk equipment and procedures including the operation of a multi-line telephone system.

    EDUCATION AND/OR EXPERIENCE

    • Degree from four (4) year university highly desired
      • will consider candidates with degrees from a two (2) year university combined with related experience.
    • Computer skills including: internet, e-mail, (MS Outlook) MS Excel, MS PowerPoint, MS Word.

    LANGUAGE SKILLS

    Ability to read, write and comprehend simple instructions, correspondence, memos and reports. Ability to effectively present information in one-on-one and small group situations to residents, clients, and other employees of the organization.

    PHYSICAL DEMANDS

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to use hands to finger, handle, or feel. The employee is occasionally required to reach with hands and arms. Specific vision abilities required by this job include close vision, and color vision.

    WORK ENVIRONMENT 

    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job is performed in an office environment with a moderate noise level. While performing the duties of this job, the employee is required to frequently inspect inside and outside areas of the property location and may be exposed to on-going construction and various weather conditions. The noise level in the work environment may range from moderate to loud.