Job Description

VIRTUAL CUSTOMER SERVICE AGENT COMPENSATION: $9.00 - $18.00 PER HOUR

[TELECOMMUTING]

NOW RECRUITING CLIENT SUPPORT PROFESSIONALS (CSP) WORK FROM YOUR HOME OFFICE $9.00 - $18.00 PER HOUR (BI-WEEKLY DIRECT DEPOSIT) FULL OR PART-TIME AVAILABLE

JOB DESCRIPTION: Take inbound calls, chat, and emails from customers needing assistance in the following categories:

• billing
• sales
• account management
• technical support

Our clients are needing agents to service their customers in the following industries:

• E-Commerce
• Major Cruise Lines
• Mobile/Internet Providers
• Roadside Assistance
• Pharmacy/Drug Store
• Book Store Retail Store
• Tax Preparation Services

Our agents work a minimum of 15 hours a week on average with the potential to work 60+ hours a week for some clients. YOU CHOOSE THE CLIENT and WHEN and HOW MANY HOURS YOU WANT to service!

PREFERRED SKILLS (NOT REQUIRED):

• Associates degree or higher is preferred.
• Minimum of 6 months previous customer service experience.
• Inbound call experience will aide in eligibility requirements to service sales opportunities
• Excellent communication and computer skills, including MS Word, Excel & PowerPoint Record and/or database management experience

REQUIREMENTS (MANDATORY):

• High school diploma/GED or equivalent work experience.
• Must be able to work a minimum of 20 hours per week.
• Some of these hours may be required to be serviced on either Saturday or Sunday. (Depending on the client)
• Must be able to type a minimum of 35 wpm
• Must be able to attend online instructor-led training as required for certification to service selected client.

TECHNICAL REQUIREMENTS:

• High-speed internet broadband internet service.
• Computer/laptop with a minimum of 4GB of RAM. Windows 10, 8, 7 or XP operating system.
• MAC supported on some client applications but not all.
• PC speakers/speakers and compatible headset.

Company Description

Align Virtual Solutions LLC is an online staffing agency. We offer various work at home positions in customer service support. Our partner, Arise provide Fortune 500 clients and we supply the agents. Our agents work from everywhere within the United States, to answer inbound calls, chat, and enter data from their own home office.