Enterprise software development experience JavaScript, Angular ServiceNow administration and configuration, including:
• Incident Management
• Request Management and Workflows (Flow Designer)
• Change Management
• Knowledge Management
• CMDB
• Service Portal Implementing ServiceNow integrations (Rest API design, web services, database integrations)
Agile software development and SDLC Gathering, documenting and analyzing customer requirements for software development ServiceNow Advanced System Administrator and ITIL certifications