Job Description

Looking for someone to work Saturday and Monday from 10 am to 6 pm.

MUST have Outlook for incoming emails/outgoing emails, saving docs, calendaring (invites), create basic docs in Word.

POSITION SUMMARY:

Primarily responsible for providing personalized customer service at an on-site community by assisting with all resident needs being the first point of contact for resident’s requests and/or concerns, facilitate various services to enhance the lifestyle of the residents, and provide administrative support for the Community Manager.

POSITION RESPONSIBILITIES:

• Responsible for being the primary point of contact for the community through managing all phone calls, greeting visitors, providing community information, and assisting residents.
• Display a professional, dynamic, and customer-focused personality by networking and fostering relationships to provide exclusive assistance and services to the residents while ensuring adherence to the residential policies, regulations, and guidelines.
• Diagnose, clarify, or provide solutions and/or resources. Advance service levels for residents by obtaining and evaluating resident’s observations and opinions; create, innovate, and implement policies and performance methods.
• Reserve and oversee use for the club room, facilitate venue events, aid residents with event planning, make vendor recommendations based on event goals, and coordinate additional valet and security services as needed.
• Research and manage the delivery of news articles, events, and communications on the website, create and post-residential communications as needed around the facility and/or at the front desk.
• Absentee homeowner’s services. (If this is offered to owners and could be an additional fee charged)
• Maintain and update the resident’s contact information in the database.
• Perform and report daily community inspections of common areas for cleanliness and safety concerns.
• Communicates with homeowners concerning compliance with CC&R’s.
• Maintains open communication with contract vendors.
• Provide administrative support for the Community Manager, Board of Directors, and other staff as needed.
• Other related duties as directed.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Excellent communication skills both verbal and written.
• Ability to multitask while staying focused and detail-oriented.
• Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
• Exceptional organization skills.
• Ability to proficiently utilize computer programs and database systems, including Microsoft Office, internet and e-mail systems.
• Ability to interact and work positively and effectively with residents and staff at all levels.
• Ability to deal with customer service requests in a professional and timely manner.
• Ability to work collaboratively and cooperatively within the department as well as with other departments.
• Excellent phone etiquette with the ability to elicit pertinent information from callers in an efficient manner and route appropriately.

MINIMUM REQUIREMENTS:

• High school diploma or GED and three (3) years of full-time, paid, professional experience working in an administrative support role involving hospitality and customer service in an office environment.

PREFERRED QUALIFICATIONS:

• High school diploma or GED and two (2) years of full-time, paid, professional experience working in an administrative support role within an HOA or property management environment.

PHYSICAL DEMANDS & WORK ENVIRONMENT:

• Primarily sitting at work station utilizing a computer in an office setting.
• Walking throughout the community for inspections as well as any other community needs.