As a Customer Care Representative, you will be directly responsible for monitoring and following up with potential customer leads received via internet, phone as well as potential clients who visit the dealership. You will also be responsible for handling all incoming calls for the various departments in the dealership. Outstanding customer service, organization, and follow-through are required.

JOB DUTIES:

• Monitoring and contacting internet and phone leads

• Determining each customer's vehicle needs through active listening skills

• Setting, confirming, and following up on customer appointments

• Maintaining current customer information into the customer database

• Perform post sale follow up calls to ensure customer satisfaction

• Scheduling Service appointments

• Answering incoming calls

• Other duties as required

JOB REQUIREMENTS :  We are looking for candidates with good people skills, a strong work ethic, and a commitment to customer service. We would like you to be part of our future growth!

• Outgoing personality with expertise at developing relationships

• Professional appearance and demeanor

• Excellent phone/verbal/written communication skills

• High school diploma or GED

• Proven track record in customer service and/or sales.

• Excellent customer service and communication skills

• Ability to establish rapport and build relationships

• Above average multi-tasking and organization skills

• Basic computer proficiency

• Call Center experience a plus

• Must pass pre-employment drug screen and background check

JOB TYPE: Full-time

HOURS:

• Nights and weekends required

EXPERIENCE:

• Telephone Skills: 2 years (Preferred)

• Customer Service: 2 years (Preferred)

JOB TYPE:

• Full-time

EDUCATION:

• High school or equivalent (Preferred)

BENEFITS OFFERED:

• Paid time off

• Health insurance

• Prescription insurance

• Dental insurance

• Retirement benefits (after one year of consecutive employment)