JOB DESCRIPTION: As an Automotive BDC Representative, you will be directly responsible for monitoring and following up with potential customer leads received via internet, phone as well as potential clients who visit the dealership. Outstanding customer service, organization, and follow-through are required.
Monitoring and contacting internet and phone leads
Determining each customer's vehicle needs through active listening skills
Setting, confirming, and following up on customer appointments
Maintaining current customer information into the customer database
Perform post sale follow up calls to ensure customer satisfaction
Other duties as required
JOB REQUIREMENTS : We are looking for candidates with good people skills, a strong work ethic, and a commitment to customer service. We would like you to be part of our future growth!
Outgoing personality with expertise at developing relationships
Professional appearance and demeanor
Excellent phone/verbal/written communication skills
High school diploma or GED
Proven track record in customer service and/or sales.
Excellent customer service and communication skills
Ability to establish rapport and build relationships
Above average multi-tasking and organization skills
Basic computer proficiency
Must pass pre-employment drug screen and background check
JOB TYPE: Full-time
Telephone Skills: 2 years (Preferred)
BDC Sales: 2 years (Preferred)
Customer Service: 2 years (Preferred)
Paid time off
Retirement benefits (after one year of consecutive employment)