ALLEGIANT STADIUM

Allegiant Stadium, located in Las Vegas, NV, is the home of the Las Vegas Raiders of the National Football League and the UNLV Rebels of the NCAA Division 1 Football Bowl Subdivision. The 65,000 seat, 1.75 million square foot, state of the art domed stadium will also host many world-class sporting and entertainment events. The stadium will also host large trade and corporate shows, public gatherings, private events, and a robust tour program.

JOB SUMMARY

The Box Office Ticket Seller is responsible for providing customer service, selling tickets, and distributing will-call tickets for all ticketed Allegiant Stadium events. Other duties include cash handling, answering phones, organizing will-call, and assisting the Box Office Management Team with other duties as needed.

ESSENTIAL FUNCTIONS

• Assist customers with using ticketing software (i.e. Ticketmaster HOST, Archtics and others as required) and processing ticket purchases through various methods including cash, credit, debit, and vouchers.
• Assist with will-call and guest list management. Check identification and distribute tickets to the proper parties. Resolve issues as they arise and escalate concerns to management when necessary.
• Answer telephone inquiries related to show and ticket information. Provide guidance with venue and/or event information, accessibility, ADA requests, etc.
• Resolves guest complaints within the scope of authority, otherwise referring the guest to the Box Office Manager for assistance.
• Notifies supervisors and/or security of any unusual events, circumstances, missing items or alleged thefts.
• Work proficiently in a fast-paced, busy environment.
• Accurately reconcile sales and will-call receipts. Provide sales and ticketing information to the accounting and operations teams as needed. Assist with show settlement as necessary.

REQUIRED QUALIFICATIONS

• A minimum education level of: High School Diploma or its equivalency
• A minimum of 1-3 years of related work experience
• Must be available to work varied shifts which may include weekdays, weekends, evenings, and holidays
• Must have cashiering experience: cash handling, processing credit/debit transactions, and vouchers; reconciling tills and balancing transactions in compliance with cashiering policies
• Proficient in Microsoft Office, specifically Excel and Word
• Excellent communication and customer service skills with the ability to work in a fast-paced environment

PREFERRED QUALIFICATIONS (IF APPLICABLE):

• Previous experience working on a venue ticketing platform preferred
• Previous experience working in events and knowledge of the music industry preferred