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Guest Experience Event Representative

Allegiant Stadium

Guest Experience Event Representative

Las Vegas, NV
Part Time
Paid
  • Responsibilities

    ALLEGIANT STADIUM

    Allegiant Stadium, located in Las Vegas, NV, is the home of the Las Vegas Raiders of the National Football League and the UNLV Rebels of the NCAA Division 1 Football Bowl Subdivision. The 65,000 seat, 1.75 million square foot, state of the art domed stadium will also host many world-class sporting and entertainment events. The stadium will also host large trade and corporate shows, public gatherings, private events, and a robust tour program.

    JOB SUMMARY

    The Guest Experience Event Representative will be responsible for monitoring events and ensuring that the guests have an enjoyable experience while maintaining the policies and guidelines of Allegiant Stadium. The Guest Service Event Representatives will have dual responsibility working with guests and staff on event days and will be the first point of contact to any guest with inquiries.

    ESSENTIAL FUNCTIONS

    • Oversee an assigned location or area of the Stadium and respond to any situations such as ticket issues, ADA relocations, guest complaints, etc. Handle complaints, disturbances, or related problems with guests and staff when applicable. Respond to guest concerns in a respectful and calm manner.
    • Greet and guide all guests in a welcoming, friendly manner & thank all guests for coming upon ingress and egress. Answer guest questions with regard to location of a particular section, concession stands, restrooms. Help assist guests with mobile ticketing.
    • Ensure the public safety concerns for both internally and externally. Understand the Stadium layout and policies and procedures.
    • Respond to guest concerns in a respectful and calm manner and appropriately escalate issues to the Guest Experience Manager or Event Lead as needed. Document any problems or issues that arise during the event. Communicate guest and management issues/concerns into the incident management system.
    • Assist with Stadium set-up procedures; including checking assigned areas, checking elevators, delivering documents and equipment such as radios, tablets, ISS devices, etc.
    • Assist management in executing emergency procedures if necessary, work closely with the Guest Experience Management as needed.
    • Manage lost & found program on event day, including logging found items in our electronic system and assisting with recovery of items.
    • Other duties may be assigned to this position during certain events.

    REQUIRED QUALIFICATIONS

    • A minimum education level of: High School Diploma or its equivalency
    • 1-2 years of in person customer service experience.
    • Excellent interpersonal and communication skills.
    • Strong in-person customer services experience.
    • Ability to make quick, complex, proactive decisions under pressure with little or no supervision.
    • Ability to exercise sound business judgment generating effective solutions quickly and/or raising issues to management as necessary.
    • Ability to work in a fast-paced environment.
    • Motivated self-starter with a proactive attitude.
    • Must be able to work outdoors in various weather conditions.
    • Must be able to traverse a variety of terrain and floor surfaces including stairs, escalators, carpet and concrete.
    • Ability to stand for long periods of time.
    • Ability to operate a tablet or a laptop efficiently.
    • Must be able to work in a team environment interacting with multiple departments.
    • Available to work non-traditional hours (nights, weekends, and holidays).

    PREFERRED QUALIFICATIONS (IF APPLICABLE):

    • Experience in a supervisory role preferred.
    • Prior facility event experience preferred.