ALLEGIANT STADIUM

Allegiant Stadium, located in Las Vegas, NV, is the home of the Las Vegas Raiders of the National Football League and the UNLV Rebels of the NCAA Division 1 Football Bowl Subdivision. The 65,000 seat, 1.75 million square foot, state of the art domed stadium will also host many world-class sporting and entertainment events. The stadium will also host large trade and corporate shows, public gatherings, private events, and a robust tour program.

JOB SUMMARY

The Network Support Technician is responsible for event day preparation and operation of the Allegiant Stadium Information Technology functions such as: Internet connectivity, network equipment, computer software, security and hardware. The incumbent will work on a team that serves as the stadium's first point of contact for users and events and will be required to expedite requests and issues as applicable.

ESSENTIAL FUNCTIONS

•  Handles physical tasks involving placement and setup of systems and network equipment.

• Makes custom-length CAT6a network cables in-the-field using, RJ45 connectors, crimping tools and cable testers.

• Coordinates with members on internal IT teams to activate fiber optic/ethernet jacks on required VLAN's through patch panels and respective network switches.

• Troubleshoots computer systems, IP phones and IPTV issues; maintains record of activated wall jacks, network switch ports.

• Extends CAT6a Ethernet cable and secure with gaffer tape according to specific venue requirements/floor plan instructions as directed.

• Provide on-site event support at Allegiant Stadium to internal and external clients, staff, and tenants.

• Follows detailed instructions and work independently as necessary; meets all setup timelines/deadlines.

• Coordinate large desktop moves/deployments, application upgrades and new office setups.

• Diagnose and resolve problems on all types of technology related hardware, software, and

• transmission devices/media. Accurate trouble ticket creation and documentation within Service

• Desk Solution. Assess the situation, address next steps, execute action plan, and review after 24hrs ensure issue has been resolved.

• Provide excellent customer service via telephone and in person Participate with the day to day Help Desk activities.

REQUIRED QUALIFICATIONS

• A minimum education level of: High School Diploma or its equivalent (BA/BS Degree Preferred in Information Technology or Computer Science)
• A minimum 2 - 4 years of related work experience
• Experience supporting TCP/IP data networks and network infrastructure.
• Experience supporting Windows 7/10 and Mac OS.
• Experience in a customer service environment. Event experience strongly preferred.
• Knowledge of good customer support practice and procedures.
• Communicate clearly and professionally with all clients.
•  Punctual and professionally attired in accordance with event schedule or directives.
•  Good network troubleshooting skills
•  Good understanding of network cabling, patch panels, network switches, wireless networking
• devices, Ethernet extenders, cable testers, etc.
• Ability to trace, troubleshoot and repair a network cabling problem as necessary to restore service.
• Ability to successfully connect computer to network (Wi-Fi & wired).
• Ability to lift at least 50 lbs. in the course of equipment move and setup.
• Working knowledge of Microsoft Office (Word, Excel, PowerPoint, and Outlook).
• Must have a flexible schedule, with the ability to work nights, weekends, and holidays when necessary. The ability to demonstrate dependability and reliability by being punctual, working assigned and varying shifts, and completing responsibilities in a timely manner are required
• A+/ Network + and\or CCNA certification is a plus.