Job Description

The MSP Implementation Team is responsible for all implementation activities related to acquisition and engagement of contingent labor, including both staff augmentation and procurement solutions service offerings. Implementation plans, designs, tests and deploys these solutions ensuring that best practices are implemented and Programs are operationally efficient. The MSP Implementation Team works closely with internal and external stakeholders, project teams and subject matter experts (SME’s) providing leadership and holistic solutions for cross-functional business groups.

Responsibilities

The Implementation Manager functions within the Implementation Team:

• Manages the Client Relationship throughout the implementation life cycle, acting as key Project Contact to assure accurate and consistent communication throughout the implementation
• Drives key decisions and assures a best-in-class solution is delivered on time and within budget
• Manages the activities of all Implementation Project Team members – both those reporting directly and all matrixed resources (e.g. Supply Chain Management, Reporting & Analytics, Technology Partner, etc.)
• Owns and maintains primary project artifacts, including but not limited to: Project Plans, Scope Documents, RASCIs, Status Reports, AGS 360 Records, RAID Logs, Executive Presentations, etc.
• Supports the project staff by facilitating project logistics such as meetings, conference rooms, conference calls, and general administrative/coordination tasks
• Assures that meeting minutes and action items are accurate and distributed to all stakeholders in a timely manner
• Holds accountable all Implementation Project Team members to their project deliverables, conducting follow-up and issue resolution to ensure project deliverables are met
• Identifies project risk and issue areas, and escalates within AGS, Technology Partner and Client Escalation Channels as appropriate
• Reports to a Senior Manager of Implementation and may have direct oversight of one (1) Implementation Consultant

Qualifications

• Demonstrated experience in directly managing client relationships with a successful track record in delivering complex solutions on time and within budget
• Proficient with a variety of the MSP Solution concepts, practices, and procedures
• Must be able to summarize complex technical and functional information clearly and articulately to all levels and audiences
• Expert ability to complete variety of tasks across multiple solutions offerings, and to autonomously prioritize activities (own and others) based on project needs
• Excellent consulting, negotiating, communicating, consensus building, presentation and facilitation skills
• Demonstrated experience in working on fast-paced, highly visible projects or teams
• Must be proficient with MS Office products (e.g., Word, Excel, Visio, PowerPoint, etc)
• Proficient in creating and maintaining project plans via MS Project Schedule
• Must be able to work independently and take initiative to self-learn
• Must be willing to travel as required

Education and Experience

• Three to Five (3-5) years of project management experience, specifically on software or operational projects within highly complex organizations/customers
• Three to Five (3-5) years of MSP and/or VMS experience
• Three + (3+) years of implementation or process efficiency experience preferred
• Bachelor’s Degree or equivalent experience
• Project Management Professional (PMP) preferred
• Ability to travel up to 25%

Additional Information

At AGS, we recognize our people are our strength. We are an equal opportunity/affirmative action employer (M/F/Disability/Veterans) and consider all applications without regard to race, gender, sexual orientation, gender identity, age, color, religion, national origin, veteran status, disability, genetic information or any other status protected by applicable law. We value our people, their varying perspectives and are committed to fostering an environment where they can bring their whole selves to work.