Customer Service Representative
Job Description
OUR COMPANY IS LOOKING FOR A MOTIVATED INSIDE SALES REPRESENTATIVE WHO WANTS TO MAKE UNLIMITED COMMISSION WORKING OUR EXISTING ACCOUNTS.
ADDITIONAL PERKS
JOB DESCRIPTION:
· Maintain professional contact with existing customers, walk-in customers and new inquiries via telephone, email and website. This includes sending and receiving proofs to/from clients and specifying the requested changes, if any.
· Provide consultative and administrative support to sales staff with positive and goal-oriented outlook.
· Prepare and process estimates, work orders and invoices promptly from information obtained from customers and re-order files. This includes accurately communicating detailed specifications and requirements for new and repeat orders to production staff.
· Communicate effectively and efficiently with industry vendors while processing subcontracted orders.
· Answer telephone and greet customers visiting office with a cheerful, positive attitude
· Assist in Bindery, Finishing and Shipping departments on an as needed basis.
· Maintain customer job-ticket files and perform other clerical duties and hand-work as needed.
REQUIREMENTS
REQUIRED SKILLS:
· Minimum 2 years’ experience working in customer service at a printing company with a good understanding of the digital printing process and direct mail preferred.
OPTIONAL SKILLS:
· Shipping experience
· Desktop Publishing skills
· Wide-Format Inkjet production and finishing experience
· Promotional Item (ASI), Logo Imprint and Embroidered apparel knowledge
BENEFITS
· Paid Holidays
· Up to four weeks Paid Vacation, with time in service
· Health Insurance Program
· Based on current customer load, Base plus commission yields equivalent of $20+ per hour
Company Description
COMPANY OVERVIEW: Allegra & Image 360, located in Blue Ash, provides digital and print marketing communications services, and all types of signs and visual communications – from planning and creative development through production and delivery – for local and regional businesses, institutions and non-profits. Allegra & Image 360 is a franchise member of Alliance Franchise Brands, a top 150 franchisor with nearly 500 members operating under different brands and all focused on marketing and creative communication services. Our mission is to enhance the value of the businesses we serve.