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Customer Service Representative

Allegra & Image 360

Customer Service Representative

Hamilton, OH +3 locations
Full Time
Paid
  • Responsibilities

    Job Description

    OUR COMPANY IS LOOKING FOR A MOTIVATED INSIDE SALES REPRESENTATIVE WHO WANTS TO MAKE UNLIMITED COMMISSION WORKING OUR EXISTING ACCOUNTS.

    ADDITIONAL PERKS

    • SALARY PLUS COMMISSION UNCAPPED
    • ABILITY TO WORKING NIGHTS AND WEEKENDS (FROM HOME) TO MAKE EXTRA $$$$
    • WARM LEADS NO COLD CALLING!
    • WE PAY A PERCENTAGE OF EMPLOYEE MEDICAL BENEFITS
    • COMMISSIONS ARE PAID EVERY PAY PERIOD
    • PAID TRAINING

     

    JOB DESCRIPTION:

    · Maintain professional contact with existing customers, walk-in customers and new inquiries via telephone, email and website. This includes sending and receiving proofs to/from clients and specifying the requested changes, if any.

    · Provide consultative and administrative support to sales staff with positive and goal-oriented outlook.

    · Prepare and process estimates, work orders and invoices promptly from information obtained from customers and re-order files. This includes accurately communicating detailed specifications and requirements for new and repeat orders to production staff.

    · Communicate effectively and efficiently with industry vendors while processing subcontracted orders.

    · Answer telephone and greet customers visiting office with a cheerful, positive attitude

    · Assist in Bindery, Finishing and Shipping departments on an as needed basis.

    · Maintain customer job-ticket files and perform other clerical duties and hand-work as needed.

    REQUIREMENTS

    REQUIRED SKILLS:

    · Minimum 2 years’ experience working in customer service at a printing company with a good understanding of the digital printing process and direct mail preferred.

    • Knowledge and understanding of the Signage, Exhibit and Display Industry
    • Branded promotional products and apparel
    • ·Proficiency with computer estimating and management software (Print Leader, Print Smith, Printers Plan, etc.), or other job pricing software.
    • ·Proficiency with computer skills and aptitude with Microsoft Office products (Word, Excel, PowerPoint)
    • Stamina and capacity to multi-task and work well in a fast-paced, deadline-oriented environment.

    OPTIONAL SKILLS:

    · Shipping experience

    · Desktop Publishing skills

    · Wide-Format Inkjet production and finishing experience

    · Promotional Item (ASI), Logo Imprint and Embroidered apparel knowledge

    BENEFITS

    · Paid Holidays

    · Up to four weeks Paid Vacation, with time in service

    · Health Insurance Program

    · Based on current customer load, Base plus commission yields equivalent of $20+ per hour

     

    Company Description

    COMPANY OVERVIEW: Allegra & Image 360, located in Blue Ash, provides digital and print marketing communications services, and all types of signs and visual communications – from planning and creative development through production and delivery – for local and regional businesses, institutions and non-profits. Allegra & Image 360 is a franchise member of Alliance Franchise Brands, a top 150 franchisor with nearly 500 members operating under different brands and all focused on marketing and creative communication services. Our mission is to enhance the value of the businesses we serve.

  • Locations
    Hamilton, OH • Mason, OH • Cincinnati, OH • Clifton, OH