Job Description

ABOUT ALLEN BROTHERS At Allen Brothers Northeast, a division of The Chefs Warehouse, we are an industry leader in food distribution! We have a distinct competitive advantage in serving our customers because of our extensive selection of distinctive and hard-to-find specialty and center-of-the-plate food products.

JOB RESPONSIBILITIES

• Receive incoming calls from customers, prepare orders and expedite.
• Suggest and sell additional items over the phone.
• Inform customer of items not ordered or out of stock per regular ordering process offering subs where available.
• Review accuracy of incoming orders, collect and input orders submitted via fax, email, voicemail.
• Ensure accuracy of outgoing, entered orders.
• Work with outside sales team reporting irregularities, problems and requests for outside sales assistance. Direct phone calls to the appropriate team members.
• Builds and maintains customer relationships.
• Deal professionally on the phone and in person with customers, vendors and fellow employees. Cooperate with other members of the sales team and departments to ensure the customer receives an excellent service level.
• Assist with processing special orders and customer price lists.
• Provide backup vacation coverage for Sales Representatives and assist with workload of fellow team members when absent.
• Attend inside/outside sales meetings and take part in sales activities, as needed.
• Other projects or tasks assigned by Manager as needed.
• Document and keep record of customer complaints.
• Sale Recall coordinator. Ensuring all affected customers are notified via phone and letter within 24hrs of any recall.

QUALIFICATIONS:

• Minimum education: High School Diploma.
• Previous food service distribution Inside Sales/Customer Service and/or call center experience preferred.
• Must be a team player with a positive attitude.
• Excellent verbal, telephone and written communication skills. Data entry and 10-key experience required.
• Flexibility: ability to work well with all departments and levels of staff both internally & externally.

COMPUTER SKILLS: To perform this job successfully, an individual should have advance level of expertise with Microsoft Word and Excel. Knowledge of, JDE, & other sales programs. Must be able to operate common office machines.

WHAT'S ON OUR MENU?

ENTICING APPETIZERS: A culture that is full of flavor and inviting!

• Creating an environment of belonging, where everyone is welcome!
• Delivering our best in everything we do
• We are committed to high quality food and dedicated to a positive team culture.

DIVINE ENTREES:

• Paid Vacations, Paid Holidays
• Health, Dental and Medical Benefits
• Weekly pay
• Life Insurance
• 5% above cost for our high-quality food products
• Employee discounts for travel and events.
• 401k

WHAT'S FOR DESSERT? THE ICING ON THE CAKE…. The safety of our employees is our priority! We have created essential guidelines to assure we are following CDC regulations.

Company Description

One of the leading meat purveyors in North America, Allen Brothers is recognized for outstanding products, industry-leading practices and unrivaled service. From the hand-selection of our meats to our meticulous aging methods and hand-cut custom portioning, every step of the Allen Brothers' process is precise, time consuming, and performed to our customer's exact specifications. No shortcuts, no compromises.