Job Description
AT ALLEVIATE FINANCIAL SOLUTIONS WE PRIDE OURSELVES ON EXCELLENCE AND ARE COMMITTED TO GIVING OUR CLIENTS INDUSTRY-LEADING SERVICE. WE HAVE A FANTASTIC OPPORTUNITY FOR POSITIVE AND ENERGETIC CUSTOMER SERVICE REPRESENTATIVES.
We have an awesome opportunity for candidates who are looking to take the next step in their career. The Alleviate Team offers unparalleled customer service, support, and assistance for customers who are in financial hardship. If you are eager to learn and grow, this company is for you!
Learn more about Alleviate, watch our videos, copy and paste link below!
STAFF: https://www.youtube.com/watch?v=7ybS-64TKWE&list=PLkbsCa4lZPOVqtm-4RQhOH5lbhYsnzpuE
YOUTUBE CHANNEL: https://www.youtube.com/channel/UCdTR0aebe_rsbGYt7dXGZBQ
GENERAL SUMMARY:
This position is responsible for providing customer support to our customers though the whole program cycle. In addition, they respond to requests and complaints, process orders and provide information on the company and its services.
ESSENTIAL DUTIES:
Provide high quality, personable, friendly and professional customer service to respond to member needs and concerns
Obtain, review and update overall details of client’s accounts documentation to ensure accuracy and completeness
Find solutions and resolve member questions or issues
Verify customer’s personal and confidential data by telephone
Determine charges for services requested and arrange for payments
Update and ensure that client’s information is up to date in the CRM system
Answer heavy inbound and outbound member calls
Regular attendance and punctuality are necessary to cover inbound calls and work with CRM system for security measures.
Meeting client appointments and deadlines
Follow policies and procedures for the department and company
OTHER RESPONSIBILITIES:
Refer unresolved customer grievances to designated person for further assistance
Stay up to date with any changes made to client’s accounts
Continuously improve through feedback
Attend training and department meetings
Other duties as assigned
JOB SPECIFICATIONS: (Basis knowledge, skills, abilities and experience normally required for an office environment)
KNOWLEDGE AND EXPERIENCE:
High School Diploma or GED required
Minimum of 6+ months of customer experience preferred
Customer service phone experience preferred
SKILLS AND ABILITIES:
Excellent customer services and clear verbal communication skills
Phone system: YTEL and CRM preferred
Computer literacy
Strong attention to detail
Typing 45 plus words per minute
10-Key knowledge
Highly motivated
Problem Solving Skills
Time Management and Multitasking
Bilingual (Spanish/English) Preferred
Knowledgeable of MS Office: word, excel, outlook
Licensure and Certifications
Financial Responsibility and Authority:
Competencies:
Customer focus, optimizes work processes, collaborates, communicates effectively, instills trust, situational adaptability, and self-development.
WHAT WE OFFER:
Mentorship - Accelerate your growth with the help of experienced peers. Training and Development with 3 Weeks initial training period and ongoing workshops.
Exponential Growth Opportunities with access to leads, supervisors and trainers to further your career..
Health, Dental and Vision Benefits - A healthy team is a happy team. Flexible health plans ensure you are covered
Paid Vacation
Paid Holidays
Competitive Pay
Free Fitness Center Membership – A healthy team is a happy team!
On-Site Micro Market alongside cold brew coffee kegs and latte machine
Onsite Eateries. FOODA, an employee favorite, has a new restaurant twice a week
Centrally located in Irvine - high rise building with amazing views all around!
We are an Equal Opportunity Employer and are in compliance with Title VII of the Civil Rights Act of 1964 as amended, Age Discrimination in Employment Act of 1967, and the Rehabilitation Act of 1973, and employs without regard to sex, race, color, national origin, religion, age, handicap or status as a disabled or Vietnam era veteran.
Applicants will be asked to undergo a criminal background check.