We are looking for a full-time Community Associate to help us make every day at Alley the best day possible.

Alley is an industry-leading group of innovation labs and coworking spaces. Through our partnerships with Fortune 50 companies such as Verizon, we are able to source next-generation technology and venture resources to help our constantly growing community of early-stage startups bring their ideas to life. Our long-standing commitment to diversity and inclusion ensures that a wide range of game-changing ideas are represented in our spaces.

As the “face” of Alley, you will be responsible for caring for our community members and their guests. You'll be part concierge and part human swiss-army knife, going above and beyond to support and connect our members with the resources, information, and experience they need to keep being awesome! You'll greet people, answer questions, set up for events, forge connections, and be a catalyst that holds our community together. You'll be engaging with some of the hottest tech companies in your area, and you have a passion for what's new and exciting in the industry!

This means you're energetic. You're lively. You love meeting people. You love helping people and ensuring they are comfortable. You're passionate about technology and innovation. You're well presented and pride yourself on your style.

TRAITS YOU SHOULD EXUDE

• Enthusiasm
• Warmth
• Graciousness and unwavering patience in the face of anything and everything
• Black-belt in problem-solving (while loving every minute of it)
• Commitment to quality

BOTTOM LINE: you need to be the nicest person ever while maintaining laser-precision unrelenting attention to detail and organization, with a passion for technology and innovation. Every day you'll be tasked with squeezing out more efficiency, style, and plain old awesomeness, and you'll need to do it with a smile.

DUTIES AND RESPONSIBILITIES

• Provide exceptional hospitality to clients, guests, and members within the space

• Proactively maintain and upkeep the space

• Oversee membership experience including onboarding new members, resolving member complaints, facilitating relationships amongst the community and caring for the needs of the members

• Support the administrative needs of the organization, including tasks such as processing the mail, making coffee, tidying up the space, and maintaining the printer, ordering supplies, and doing basic maintenance

• Maintain the distinct Alley aesthetic, appearance, atmosphere and culture

• Manage day-of-event operations including setting up the space, supporting client needs, and checking in guests

REQUIREMENTS

• Experience in the customer service and/or hospitality industry
• You see this as more than a job, it's a sandbox for you to learn and play and take on full ownership of building a vibrant space and a great community
• Must have strong verbal and written communication skills
• Demonstrable experience managing multiple projects/deliverables
• Exceptional organizational skills
• Must know how to use Gmail and Google Docs
• Must be willing to initiate tasks and perform duties without direction
• Must have a positive, can-do attitude
• Must have a friendly and professional phone and email etiquette
• Must have superior organizational skills

PREFERRED SKILLS

• Experience in expense reporting, budgeting, and basic financial analysis
• Knowledge of the entrepreneurial / startup ecosystem and community is preferred, but not required