Veterinary Office Manager/Receptionist
Job Description
WE’RE LOOKING FOR:
A courteous and efficient veterinary office manager to coordinate and manage all office administration procedures. The veterinary office manager’s responsibilities include welcoming pet owners to our clinic, resolving conflicts among office staff members, screening telephone calls. You should also be able to answer pet owners' questions regarding clinic policies, appointment availabilities, and treatment costs.
To be successful as a veterinary office manager, you should be patient, detail-oriented, and adept at multitasking. Ultimately, an outstanding veterinary office manager should be able to communicate effectively with pet owners and veterinary staff members as well as demonstrate exceptional management, organizational, and customer service skills.
Experienced Office Manager/Receptionist with a minimum of 1-year veterinary experience preferred
Compassionate, Calm, Team Player, Multi-Tasker and Strong Communicator
Highly organized and possess computer skills
Self-starter with the desire to continue to advance your knowledge and skillset.
WE OFFER OUR STAFF:
JOB DUTIES INCLUDE, BUT ARE NOT LIMITED TO:
Make informal recommendations to the veterinary practice manager concerning such personnel matters as staffing needs, advancement, re-assignments, hours of work or other status changes affecting the receptionists.
Direct on-the-job training to develop employee skills, advise employees of performance requirements and their progress in meeting those requirements, discuss corrective measures to improve performance and prepare appraisals.
Resolve informal employee complaints, provide a general explanation of the nature and basis for hospital personnel policies and procedures; maintain effective employee-management communication.
Work well with all team members and ensure that your actions support the hospital, the doctors and the practice philosophy.
Knowledge of hospital procedures for assembling patient records in their required order and sequence and for recording a variety of veterinary practitioners’ orders for patient activities, diet, test and treatments in order to maintain an accurate and permanent report of patient information.
Knowledge of spelling and meaning of commonly used veterinary terminology (e.g. terms of anatomy, physiology, diseases, tests, etc.) in order to accurately enter specific information into patient records.
Requires skill in obtaining information from owners to complete records, in giving instructions for scheduling appointments and therapeutic activities and in relaying the practitioners’ orders concerning animal care and treatment.
Ensuring that pet owners' complaints are promptly addressed and resolved.
Strong client service skills.
Preparing employee work schedules and managing the office staff.
Strong leadership, communication, and motivations skills. Has the ability to direct, guide and assist a group of individuals.
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Ability to show unbiased judgment when managing people and make fair and just recommendations in regard to personnel issues and/or disciplinary action.
Answering telephone calls in a polite and professional manner.
Developing and implementing an effective inventory control system to ensure that necessary office and medical supplies are ordered in a timely manner.
Promptly notifying the appropriate veterinary staff of emergency cases.
Interviewing suitable office staff candidates and providing training to office employees as needed.
Perform other duties as assigned.
Qualifications
Experienced Veterinary Office Manager with a minimum of 1-year veterinary experience preferred.
Additional Information
WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER.
COMPANY POLICY & FEDERAL & STATE LAWS FORBID DISCRIMINATION BECAUSE OF AGE, COLOR, RACE, RELIGION, SEX, DISABILITY, SEXUAL ORIENTATION OR NATIONAL ORIGIN