Job Description

THIS POSITION IS LOCATED AT OUR CORPORATE HEADQUARTERS OFFICE IN RENTON, WA. The IT Support Administrator is responsible for providing technical support to our internal users and management staff. This position will act as the first line of response to handle IT support requests as well as supporting a Microsoft workstation and server environment. There will be many opportunities to be involved in multiple areas of IT based on needs, interests, and qualifications. The IT Support Administrator will apply proven communication, analytical, and troubleshooting skills to help identify and resolve hardware and software problems. This is a unique opportunity to apply your skills to a diverse range of cutting-edge computer technologies, software, and other IT related systems. PRIMARY DUTIES & RESPONSIBILITIES:

• Troubleshoot and resolve any type of technology issue including desktop computer support, laptops, tablet computers, printers, fax machines, copiers, business phone system, cell phones, WiFi, and general user help desk support
• Diagnose and resolve hardware and software issues and expedite to Systems Administrator as needed
• Configure, upgrade, or deploy new client workstation computers, laptops, printers, fax
• Perform PC hardware and software upgrades when necessary
• Setup and maintain Active Directory user accounts and their permissions to applications and network resources
• Modify Group Policy and application specific tools as needed
• Apply operating system updates, patches, and configuration changes to local and remote workstations
• User account setup for Microsoft Exchange Server, VoIP phone system, and other proprietary systems
• Routinely monitor and administer Patch Management for client workstations and servers
• Ensure all client computers and servers are up to date with the latest anti-virus and malware protection
• Install, configure and support a variety of systems as required in a typical office environment such as email, web access, intranet, telecommunications, document imaging system, file and printing services
• Investigate common user problems and come up with solutions to help prevent future issues from arising
• Manage software and hardware requests from employees and coordinate installations
• Provide technical expertise to end users needing help with Microsoft Outlook Email, Word, Excel, PowerPoint, Adobe Acrobat,
• Troubleshoot MAC OS X client computers and install updates and software applications
• Elevate complex and/or high priority problems to senior level IT staff for resolution
• Assist and collaborate with other members of the IT team for special projects and tasks

REQUIRED SKILLS:

• 2+ years of help desk and/or IT experience working with Windows client operating systems and Windows Servers in Enterprise Business Environments
• Experience installing and troubleshooting Windows and MAC Operating Systems
• Must be able to troubleshoot, configure, and manage Microsoft Windows 10 workstation operating systems
• Working knowledge and experience with TCP/IP stack and networking protocols such as DNS, DHCP, ICMP, RDP, FTP, SMTP, NAT, LAN, WAN, HTTPS
• Thorough understanding and experience working with Microsoft Active Directory and Group Policy
• Fundamental understanding of Microsoft Exchange Server, mail routing, message tracking, and OWA
• Must have excellent written and verbal communication skills, analytical and problem-solving abilities, good interpersonal and teamwork skills
• Aptitude for learning new technologies quickly and adapt to rapidly evolving IT environment
• Must be able to multitask several projects at once and be able to work independently
• Strong customer service oriented mind-set with the ability to work with all levels of employees effectively and efficiently
• Ability to maintain professionalism and focus while displaying patience during stressful situations
• Must be a self-starter, detail-oriented, well-organized, be able to work independently at times and cohesively with other members of the IT staff
• Successful candidate is able to quickly troubleshoot and resolve technical issues, research and self-educate on new IT technologies and methods
• Maintain strict confidentiality and data integrity

PREFERRED SKILLS:

• MCP, MCITP, MCSA, MCSE or equivalent work experience and knowledge
• Knowledge and experience working with VMware Virtual Server Environment
• Knowledge of Barracuda Web filtering, Spam Firewall, and Backup Solutions
• Previous experience with Meraki wireless and other Meraki peripherals
• Experience with configuring and maintaining Apple MAC OS X 10.7 and higher

BENEFITS:

• Competitive Salaries
• Comprehensive Medical and Dental Benefits pad by Employer
• 401(K) Program with Company Match
• Paid Vacation, Sick Leave, Holidays
• On-Site Gym

Company Description

Business Profile: Alliance Packing is the Northwest’s largest independent corrugated box manufacturer with a reputation for producing world class packaging products and providing superior customer service. We highly value our employees and provide outstanding healthcare benefits, safe and friendly working environment, and competitive wages.