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Front Office Coordinator/Physical Therapy Aide

Alliance Physical Therapy Partners

Front Office Coordinator/Physical Therapy Aide

Belle Chasse, LA
Full Time
Paid
  • Responsibilities

    Job Description

    JOB TITLE: Front Office Coordinator/Physical Therapy Aide

    DEPARTMENT: Outpatient Physical Therapy

    LOCATION: Hancock County, Maine

    STATUS: Full-time- 30 -40 hours per week

    JOB SUMMARY

    The Front Office Coordinator/PT Aide is the initial point of contact with patients and is the clerical support person for the office staff.  This position is the liaison between the clinic staff and patients and is responsible for being able to effectively and professionally communicate company policies, procedures and insurance information.  The Front Office Coordinator/PT Aide is responsible for preparing treatment areas, cleaning treatment areas, obtainment of supplies, transporting, positioning and in assisting patients/clients, therapists, and therapist assistants in the completion of the therapy treatment plan.

    RESPONSIBILITIES AND DUTIES

    • Answers phones, takes and relays messages in a professional and timely manner.
    • Schedules patients for services to assure their treatment goals are met.  Calls and reminds patients of appointment times as necessary to assure appointments are kept.  Assures missed appointments are rescheduled.
    • Communicates with patients clearly explaining the clinic’s practices for insurance, co-payments, and scheduling appointments.
    • Calls insurance companies before each patient’s first visit to verify their insurance coverage.  Communicates with patients to explain what will or will not be covered.
    • Meets with patients on their first visit to assure all necessary paperwork is completed before treatment begins.
    • Collects patient’s co-payment each office visit.  Reminds patients as necessary the clinic’s policy that requires co-payments be paid each visit.
    • Performs other office support work for staff as needed.
    • Prepares treatment areas, cleaning treatment areas, obtainment of supplies, transporting, positioning and in assisting patients/clients, therapists, and therapist assistants in the completion of the therapy treatment plan.
    • Assures compliance with Federal / Medicare guidelines and company compliance policies.

    QUALIFICATIONS AND SKILLS

    • High School Diploma or GED required; Associates Degree or college level business courses preferred.
    • Two previous years experience in a medical office, customer service, or other related business where strong communication, organization, and follow-through skills were required.
    • Ability to communicate effectively and professionally with a wide variety of people
    • Strong organizational skills with attention to detail and accuracy
    • Basic computer skills
    • Ability to handle multiple tasks in a very busy environment
    • Demonstrates continued interest in self-development and the development of the staff

     

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