Position Title: Case Management Supervisor

Reports to: Community Impact Director & Counsel

Hours: Monday through Friday, 8:30am – 5:00pm. Some weekend hours may be required.

FLSA Status: Temporary FTE. This is a temporary position which may be extended depending on funding.

The Alliance for Multicultural Community Services (“Alliance”) mission is to create opportunities for refugees, immigrants, and underserved residents to achieve their goals for self-sufficiency and improve their quality of life. In the immediate aftermath of Hurricane Harvey, the Alliance responded by contacting hundreds of families and performing dozens of visits to homes and apartment communities, connecting people to resources, and performing recovery assessments. We continue our recovery efforts by advocating for services and resources for limited English proficient (“LEP”) populations and helping individuals and communities with recovery and redevelopment needs, with the goal of transforming communities, one family at a time.

Description: The Supervising Case Manager will provide support and supervision to direct service team in ensuring individuals and families affected by Hurricane Harvey receive an equitable opportunity to access holistic services and resources to achieve recovery and self-sufficiency.

Main duties include:

Supervise and support direct services team comprising of Disaster Case Managers and Intake Specialist

Train and provide technical assistance to team

Review case files and provide feedback to Disaster Case Managers

Represent the Alliance with governmental agencies, VOADS, LTRCs, and partner agencies at meetings

Form partnerships for collaboration and direct referrals

Provide on-going program evaluation and recommendations to the Community Impact Director & Counsel

Serve as a mediator in the event of conflicts

Prepare and submit reports as required

Required Qualifications and experience at this Level

Experience working in areas of case management, disaster recovery and/or advocacy required

Case management supervision experience strongly preferred

Bilingual, bicultural preferred

College degree

Ability to work independently and as part of a team

Willingness to work flexible hours

Superb interpersonal, time management and organizational skills

Proficiency in Microsoft Office

Strong attention to detail, meet deadlines and follow up in a timely fashion

Valid driver’s license, clean driving record, automobile liability insurance, and a vehicle

A demonstrated commitment to humanitarian issues, particularly as related to refugees, and fostering a welcoming community.