Job Description

NOW ACCEPTING APPLICATIONS FOR THE FOLLOWING POSITION:

Job Title: PROGRAM READY TRAINER

Location: San Diego, CA Reports To: Training Manager

DESCRIPTION:

Work closely with Trainers to ensure learning needs are being met across the business. To facilitate comprehensive learning and development solutions to meet the needs of AllianceOne employees

MAJOR RESPONSIBILITIES:

· Complete new program certification process

· Teach new hire classes

· Assist in Supervising and coordinating operational program activities

· Provide continuing education on program metrics

· Identify and develop talent

· Align Learning & Development services to business philosophies.

· Provide continuous training based upon needs of the organization for new collectors, experienced collectors

· Update and report the performance of the training function within the Human Resources Department

· Evaluate and develop programs and techniques that enhance learner retention.

· Provide feedback on training issues.

REQUIREMENTS:

EDUCATION AND SPECIFIC TRAINING

· High School Education or equivalent, college degree preferred

WORK EXPERIENCE

· Call Center, customer care experience preferred

· Large group classroom training/facilitation experience required

HUMAN COMPETENCIES

· Familiarity with adult learning styles

· Proficient PC skills in Windows NT, MS Office Suite, Internet/Intranet applications- CUBS Software Proficiency

· Strong written, oral and listening communication skills

· Strong interpersonal skills

· Strong customer service skills; ability to manage customer expectation

· Excellent organizational and prioritization skills to meet multiple priorities

· Ability to work successfully in rapid moving environment

· Demonstrated ability to work collaboratively within the team and organizational structure

· Goal and deadline oriented

· Ability to make decisions independently

· Persuasive, Creativity and innovation

PLEASE SUBMIT YOUR RESUME TO BRENDA PEDELOSE IN THE RECRUITING DEPARTMENT BRENDA.PEDELOSE@ALLIANCEONEINC.COM.

Please review our privacy notice available at the following: www.allianceoneinc.com/careers

AllianceOne is an equal opportunity employer. Our organizational values stress the importance of diversity, fairness, and trust. We will accommodate candidates in accordance with the Ontario Human Rights Code for all employment activities, including the recruitment process.

AllianceOne Ltd is committed to accommodating persons with disabilities throughout both external and internal recruiting activities. Applicants requesting accommodation will be consulted about their needs and appropriate accommodation will be provided.