Benefits:

401(k) matching

Company parties

Competitive salary

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Benefits/Perks

Competitive Compensation

Paid Time Off

Career Growth Opportunities

Medical, Dental and Vision Insurance

401K

Paid Holidays

Job Summary

We are seeking a Medical Call Center Representative to join our team. In this role, you will communicate with patients and other callers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.

Responsibilities

Receive a high volume of inbound calls and emails

Identify the reason for the customer’s call, collect relevant information, and provide solutions

Refer to premade scripts for a variety of customer service topics

Use best practices in customer service techniques to develop rapport and build relationships with customers

Document all customer interactions

Meet personal and team quotas

Attend trainings to maintain up-to-date skills and knowledge

The coordinator must be able to multi-task in a calm and efficient manner, demonstrate flexibility towards new projects and protocols and promote a positive team environment

Communications may require actions such as: connect callers to appropriate medical resources in an effective manner; assist pts with appt scheduling either directly through Office Ally; patient education regarding provider/hospital/community resources

Ability to write reports, business correspondence, and procedure documents

Ability to effectively present information and respond to questions from patients, providers and the general public

All other duties as directed by management

Qualifications

High school diploma/GED. College degree is desired

Previous experience as a Customer Service Representative or in a similar role is preferred

Comfortable using computers and customer management software. Experience with Microsoft Word, Microsoft Excel

Excellent phone and verbal communication skills

Understanding of active listening techniques

Ability to work well under pressure

Highly organized with the ability to prioritize projects and manage time effectively