We are seeking a skilled and motivated individual with exceptional customer service and communication skills to join our growing insurance agency in Rochester Hills, MI, USA. If you possess the ability to think creatively and solve problems, this position may be perfect for you! Join us and advance your career by quickly applying. The successful candidate will be responsible for overseeing our customer service division. Since 1987, Allied Insurance Managers, Inc. has been providing coverage and risk management services to our clients. As an independent agency, we have the flexibility to offer our customers the most comprehensive and cost-effective insurance policies available. Additionally, we offer the following benefits: • Dental, Medical, and Vision Insurance Policies • Life and Disability Insurance Protection • Paid Vacation and Holiday Benefits, along with a 401(k) Profit Sharing Plan • Opportunities for professional growth and advancement Experience may qualify for a higher salary Responsibilities: • Demonstrate expertise in insurance policies, industry best practices, and regulations to provide accurate information and service to customers in Rochester Hills, MI, USA. • Maintain a positive relationship with customers, utilizing excellent communication skills to ensure their satisfaction. • Provide training and support to employees, assisting in the hiring process to ensure qualified candidates are selected. • Monitor and analyze employee performance, establishing development goals to enhance their skills and capabilities. • Review and create procedures for customer service and operational efficiency, ensuring smooth and effective processes. • Identify areas of weakness and develop strategies to improve customer service and streamline processes. • Implement necessary adjustments to procedures, effectively launching changes to enhance efficiency. • Support the professional development of each employee, helping them reach their career goals. Qualifications: • The ideal candidate should possess a bachelor's degree from a college. • A minimum of five years of experience in customer service within the commercial insurance industry is required. • Holding a Michigan PC Insurance License is preferred. • Proficiency in MS Word, Excel, Outlook, and Agency Management Systems (preferably AMS360) is necessary. Compensation: $65,000 - $85,000 yearly

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• Demonstrate expertise in insurance policies, industry best practices, and regulations to provide accurate information and service to customers in Rochester Hills, MI, USA. •
• Maintain a positive relationship with customers, utilizing excellent communication skills to ensure their satisfaction. •
• Provide training and support to employees, assisting in the hiring process to ensure qualified candidates are selected. •
• Monitor and analyze employee performance, establishing development goals to enhance their skills and capabilities. •
• Review and create procedures for customer service and operational efficiency, ensuring smooth and effective processes. •
• Identify areas of weakness and develop strategies to improve customer service and streamline processes. •
• Implement necessary adjustments to procedures, effectively launching changes to enhance efficiency. •
• Support the professional development of each employee, helping them reach their career goals.