WORLDWIDE MOBILITY AND RELOCATION SOLUTIONS IN 165 COUNTRIES
Join the Graebel team to build or expand your new career. We provide talent mobility and relocation solutions to Global 1000 firms and their employees. We pride ourselves on delivering exceptional customer service, and believe that happy and fulfilled employees make it happen. They innovate, take ownership of their work, and as a result, take great care of our internal and external clients. We value truth, love and integrity where you help foster an environment of respect, honor, and caring for those that interact with us. If you are ready to make a career move, please get in touch with us. We are looking for exceptional people who want to make a difference in the world.
We are seeking an Onsite Mobility Client Manager to join our expanding team. This is a fast paced role where multi-tasking is essential. If you thrive in an environment where you get to help people on a day to day basis and are ready to make a career move, please get in touch with us. We are looking for exceptional people who want to make a difference in the world.
Onsite Mobility Client Manager is responsible for supporting Graebel's major Client's mobility initiatives. The position serves as the direct liaison between Graebel internal teams and the Client. This position serves to strengthen and preserve the relationship between Graebel and the Client.
PRINCIPAL/ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Interacts and engages with the Client and employees regarding the Global Mobility program. Serves as a subject matter expert by responding to questions and concerns. Acts as the main point of contact between the Client and Graebel frontline operational teams
- Maintains visibility to the service level provided to VIPs to ensure moves go flawlessly. Ensures service problems are known and ownership assumed for the development, execution and monitoring of an action plan for rapid and effective problem resolution. Ensures service level agreements are meet and timely escalates deviations to appropriate parties
- Continually seeks and implements improvements to internal operational processes as well as bring recommendations for relocation program improvements and efficiencies to assigned clients. Monitors the performance of vendors and takes affirmative action, with the support of the Global Vendor Management team, to correct and improve service challenges.
- Manages transferee and business partner questions within the client’s internal IT platform.
- Serves as a project manager/master for ad hoc projects associated with the Client's mobility needs.
- Collaborates with the client mobility team to determine mobility related training topics to aid in the education of Human Resources staff. Assist with development and delivery of materials and content for global mobility trainings as requested by client.
Required Skills
REQUIRED SKILLS
- Ability to read, analyze and interpret general business periodicals, technical procedures and numerical data.
- Performs other related essential duties as assigned or requested.
- Ability to write simple reports and general business correspondence
- Ability to effectively present information and respond to questions from management, customers and employees.
- Ability to calculate figures and amounts such as discounts interest, commissions,
- Ability to apply concepts of basic algebra and geometry.
- Ability to work proficiently in Microsoft Office products including: Outlook, Word, Excel, PowerPoint
REQUIRED EXPERIENCE
- Bachelor's degree in Business Administration, Management, Logistics, International Studies or relevant field required. Five (5) years of relevant professional experience acceptable in lieu of formal education
- GMS Preferred
- Minimum two years of professional relocation or assignment consultation/management required.
- ELIGIBLE TO LEGALLY WORK IN THE CZECH REPUBLIC
Required Experience