GENERAL DESCRIPTION / PRIMARY PURPOSE
Provide transactional and some analytical support for U.S. benefit plans and related projects.
MAJOR RESPONSIBILITIES AND TASKS/DUTIES OF THE POSITION
- Handle H&W, 401(k), and Tuition Assistance related payroll responsibilities including but not limited to upload, review and audit of weekly change files
- Process union dependent verifications
- Respond to Medical Support Order inquiries and requests for related info
- Respond to Medicare COB/Rawlings inquiries
- Assist with tracking of LOA self pay/direct bill process
- Monitor Benefits and HR Mailboxes (voice and email)
- 401k edit and funding back up
- Create and generate reporting from payroll system
- Department Invoice processing
- Check deposits and coordination with appropriate parties
- Assist with Department Budget and Accrual
- Coordination of Life and LTD requests from Administrator and Carrier
- LTD Reporting Review
- Coordinate carrier census requests
- Prepare and distribute benefits related communications via email
- Handle stale/escheated check requests
- Assist with Annual Enrollment testing and coordination of data file timing
- Coordination of Service Awards and Employee Discount Programs
- Audit email distribution lists
- Other projects and duties as assigned
JOB SPECIFIC REQUIREMENTS (KNOWLEDGE, SKILLS, ABILITY, EXPERIENCE)
- Minimum 2 years of experience in a position with exposure to benefits, HR and/or payroll processes
- Detail oriented with strong analytical and problem-solving abilities
- Ability to multitask and prioritize responsibilities
- Experience in analyzing data and numerical reports
- Advanced skills in Excel as well as a strong understanding of the rest of the Microsoft Office suite is required
- ADP EV5 and ADPR experience
- Ability to work with sensitive information and keep it confidential
- Experience in a corporate business environment preferred
- Ability to handle fervent employee inquiries and maintain a professional demeanor
- Ability to interact with all levels of the organization as well as outside vendors
- Teamwork: willing to work with others internally and externally; ability to manage and resolve conflicts; ability to seek out learning and feedback opportunities.
- Self-management: ability to develop and execute work plans; work well in a fast-paced environment under pressure and deadlines
- Initiative: work to anticipate and prevent future problems or issues; look for opportunities to assist others; present ways to improve processes to management
- Communication: ability to provide timely, clear and accurate information (verbal and written) to all levels within the organization.
- Work efficiency: detail oriented, precise, medium to high tempo in work performance.
ROLE COMPETENCIES
General Profile
- Requires general knowledge and experience in own discipline; acquiring higher-level knowledge and skills
- Builds knowledge of the company, processes and customers
- Solves a range of straightforward problems
Functional Knowledge
- Ability to perform a range of day-to-day benefits related duties and support. Knowledge of benefits and payroll functions. Ability to develop and execute work plans, work well under pressure and deadlines and prioritize to optimize efficiency.
Leadership
- No supervisory responsibilities but provides informal guidance to new team members
Problem Solving
- Ability to evaluate and identify problems
- Ability to use existing procedures to solve straightforward problems and seeks guidance on higher level issues.
Interpersonal Skills
- Flexible and open to change; ability to treat everyone in a professional manner at all times; even-keeled and level-headed, helpful and customer focused orientation.
INTERNAL & EXTERNAL RELATIONS
- Internal associates, including senior management, across all domestic and international divisions
- External vendors and plan administrators
EDUCATION AND CERTIFICATION
- Formal training in HR/benefits subjects a plus, BS/BA preferred
- Working knowledge of Microsoft Office applications and various databases including Word, Excel, and Access.
- Bilingual a plus (English/Spanish)
EMPLOYEE MANAGEMENT
PHYSICAL REQUIREMENTS
- Ability to sit and use a computer for extended periods of time; ability to answer phones and utilize a variety of office equipment.
- Ability to lift minimum 25 lbs. and reach overhead
EQUIPMENT NEEDED
- Cell Phone
- Two-way radio
- Laptop
- Purchasing Card
- Other _________________
WORK HOUR REQUIREMENT
- Ability to work overtime as position requires.
TRAVEL REQUIREMENTS
Required Skills
- Detail oriented with strong analytical and problem-solving abilities
- Ability to multitask and prioritize responsibilities
- Experience in analyzing data and numerical reports
- Advanced skills in Excel as well as a strong understanding of the rest of the Microsoft Office suite is required
- ADP EV5 and ADPR experience
- Ability to work with sensitive information and keep it confidential
- Experience in a corporate business environment preferred
- Ability to handle fervent employee inquiries and maintain a professional demeanor
- Ability to interact with all levels of the organization as well as outside vendors
- Teamwork: willing to work with others internally and externally; ability to manage and resolve conflicts; ability to seek out learning and feedback opportunities.
- Self-management: ability to develop and execute work plans; work well in a fast-paced environment under pressure and deadlines
- Initiative: work to anticipate and prevent future problems or issues; look for opportunities to assist others; present ways to improve processes to management
- Communication: ability to provide timely, clear and accurate information (verbal and written) to all levels within the organization.
- Work efficiency: detail oriented, precise, medium to high tempo in work performance.
Required Experience
- Minimum 2 years of experience in a position with exposure to benefits, HR and/or payroll processes
- Formal training in HR/benefits subjects a plus, BS/BA preferred
- Working knowledge of Microsoft Office applications and various databases including Word, Excel, and Access.
- Bilingual a plus (English/Spanish)
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.