Role Purpose Statement: The incumbent acts as a liaison with all department Managers in the Customer Service Center (CSC) and airline(s) regarding performance issues and customers requests. He/she will be responsible for coordinating and directing menu presentations.
RESPONSIBILITIES
Account Management
- Develop and maintain an excellent relationship with the assigned account(s) and act as a liaison between the CSC, the airline and the Key Account Manager
- Ensure accurate billing and provisioning to the airline
- Maintain daily par levels and inventory control in accordance with customer standards
- Ensure equipment inventory is taken in a timely and accurate manner
- Ensure the on time departure of all flights using catering guidelines
- Support the respective departments regarding all airline cycle changes
- Monitor and ensure compliance with customer specifications and equipment, policies and procedures (Food & Drug Administration (FDA), Hazard Analysis and Critical Control Points (HACCP) etc.) in cooperation with the responsible Quality Manager
- Maintain customer specifications and monitor changes
- Ensure that the airlines measurement system is taken into account in each department
- Coordinate and participate in all CSC evaluations by the customer. Distribute evaluation feedback to department Managers and ensure response is provided in a timely manner
- Monitor and ensure CSC compliance with the airlines safety expectations
- Develop, document and maintain flight attendant comment and delay database
- Support the Executive chef in menu presentations as needed. Assist in Chef tables
- Track quality scores
- Ensure par levels of customer inventory and customer specific goods
- Participate in special customer projects
Leadership
- Ensure that the area of responsibility is properly organized, staffed and directed
- Guide, motivate and develop the subordinate employees within the Human Resources Policy
- Participates in coaching the expanded Global Performance System (GPS) process, as well as additional career development activities to enhance the effectiveness and potential of the team
- Make the company''s values and management principles live in the department(s)
- Plan / Implement and control the cost budget in the area of responsibility; initiate and steer corrective actions in case of deviations
- Participate and support company sponsored initiatives such as Global Quality Standard (GQS), HACCP, Lean Manufacturing, Employee Safety
Required Skills
- Bachelor''s degree or equivalent experience required
- In addition, three to five years of experience in related field
- Strong presentation, communication, training and interpersonal skills
- Demonstrable record of understanding and meeting customer expectations
- Proven track record of understanding of the drivers of product and labor cost variances
- Needs good knowledge of Microsoft Office and Windows-based computer applications
Required Experience