Job Description
Overview At Allied Universal® our Security Professionals assist clients, and the public at large, by providing essential jobs that keep our communities safe and secure. During this time, we need your help more than ever. We have immediate employment opportunities. Allied Universal also employs an interview process you can complete from the comfort of your home through our online application and video interviewing technology. We are North America’s leading security services provider with over 250,000 phenomenal employees and invite you to apply to join the team.
Job Description Allied Universal is looking to hire an Account Manager. The Account Manager is accountable for day-to-day operations of an assigned account, including hiring, training, disciplining and terminating staff. Build, improve and maintain relationships with clients and employees: develop & retain staff; coordinate needed support services and solve problems to effectively run the account. Meet or exceed financial & operational goals; provide quality customer service. Maintains or oversees maintenance of weekly operating schedules and completion of payroll for assigned security personnel. Provides after-hour emergency response as required.
ESSENTIAL FUNCTIONS
ADDITIONAL RESPONSIBILITIES
Ensure all required reporting and contract compliance requirements are met.
Assure regular communication of issues or program with Client
Handle any escalated security issues or emergency situations appropriately.
Other management responsibilities as determined by leadership
Communicate staffing needs via Requisition Form; assist recruiters in identifying, interviewing and hiring quality candidates.
Develop staff in both technical and professional skills through performance management (coaching, counseling, disciplining, MSO training, annual formal performance evaluations, recognition, etc.)
Assure that employee grievances are heard and resolved (with help from appropriate support employees, as required) and that personnel records are updated and accurate (Change of Status forms, rosters, etc.)
Assure communication of policies, company announcements and job openings through a consistently updated READ file at each site.
Meet all contractual scheduled hours with a minimum of unbilled overtime.
Coordinate and/or conduct site-specific OJT, client-specific training, and annual refresher training for security personnel, as well as meet Allied Universal’s corporate training standards.
Develop / maintain operational procedures so that a valid, site-specific OPM and post orders are always available for emergency reference by the security staff.
Manage uniforms, equipment, supplies and vehicles utilized at the account(s), maintaining appropriate inventories and maintenance checklists.
Take a proactive role in communicating with the client and meeting his needs; meet with regularly, listen to issues, provide security and technical expertise and solutions. Ensure complete customer satisfaction.
Valid guard card/license, as required in the state for which you are applying.
Capably utilize WinTeam for scheduling and billing, and to produce reports (such as Scheduling Activity, invoice Aging by tiers, Training Summary and Training Detail reports) that require interpretation and action for effective business management.
Enforce Allied Universal policies as outlined in the handbooks, executive memos and on the portal.
QUALIFICATIONS
Closing Allied Universal provides unparalleled service, systems and solutions to the people and business of our communities, and is North America’s leading security services provider. With over 250,000 employees, Allied Universal delivers high-quality, tailored solutions, which allows clients to focus on their core business. For more information: www.AUS.com.
We proudly support the Veteran Jobs Mission, a group of over 200 companies that have committed to collectively hiring a total of one million military veterans. EOE/MINORITIES/FEMALES/VET/DISABILITY Allied Universal Services is an Equal Opportunity Employer committed to hiring a diverse workforce.
Requisition ID2021-500302 By submitting your interest in this job, you agree to receive text notifications with additional steps to complete your job application. You will receive up to 6 messages from the number "63879". Message & data rates may apply. Please refer to our privacy policy for more information.