A large managed care organization is seeking an experienced Receptionist with excellent customer service skills and telephone skills for a contract to hire position in a corporate office. Must be able to multi-task and have previous switchboard experience.

Note: Employer requires you must be fully vaccinated for COVID-19. Must be able to pass drug and background.

Work Location: 3900 Concours, Ste #400, Ontario, CA 91764

Pay: $22.00

Contract Dates: CONTRACT TO HIRE

Hours: 8:00 am - 5:00 pm (40 hours a week)

Job Summary:
Responsible for overall functions of front lobby and reception desk. Greets guests/visitors and determines nature of business and directs to destination. Answers multiple phone line system and directs calls. Performs various other duties and provides as-needed support to the Corporate Services Department. Serves as face of the company, offering friendly service to those entering the office or calling on the phone.

 
Responsibilities:

• Incoming calls - Directs all incoming calls to corresponding department or employee. Contacts proper individuals of visitors and/or vendors. Retrieves voice messages left afterhours.
• Onsite Visitors/Guest -Ensures that all visitors and vendors entering establishment are signed in and out on visitor’s log software. Provides visitor and vendor badges, Wi-Fi access (if needed), and office logistics upon arrival.
• Maintains reception area – keeps it clean and free of clutter
• Employee Directory- Updates and maintains the Employee Directory on mynamm.com in coordination with the Help Desk.
• Reception Information - Creates and maintains SOP/reference material for Reception area.
• Acts as ePass Badge Administrator – Creates, approves and distributes access and Optum ID badges to all employees.
• Delivered Packages – Receives, scans, and notifies recipient of all delivered packages or mail. Ensures packages are secure and removed from lobby.
• Phone Reports - Utilizes Veramark phone reports to track call volume weekly.
• Conference Rooms - Coordinates & assists by overseeing all scheduling requests of Ontario conference rooms. Ensures all conference rooms are stocked with supplies and are kept neat and in working order. Will assist with A/V during meetings.
• Supplies - Orders bottled water and other various supplies as needed or requested by executive staff and administrative assistants.
• Movie Tickets- Provides communication, ticket distribution collection of monies plus tracts ticket sales in coordination with the accounting department.
• Reports & Lists – Converts and distributes Deloitte new hire, transfer & term lists; phone coverage and cell phone list.
• Birthday e-message – Creates and distributes monthly birthday celebration message.
• Training - Provides training for reception backups and/or temporary help for phone coverage.
  
  

Qualifications:

• High School Graduate or GED
• Previous switchboard experience
• One (1) year experience in manning front reception desk and/or heavy phone call system.
• Minimum of two (2) years of training or experience in customer service and office work.
• Ability to type 40wpm and demonstrates intermediate knowledge of Microsoft Outlook, Word, PowerPoint and Excel.
• Computer proficiency in setting up conference calls or WebEx as requested.
• Ability to speak English clearly and concisely.
• Ability to multi-task.