ROLE OVERVIEW

Our Vendor is currently seeking an On-Site Endoscopic Specialist (OES) to join the Field Service Department's Group at a client site-based location

Reporting to the Region Manager, Field Service, the primary responsibility of this role is customer support of our vendors devices (including hand instruments, video equipment and OR1) within their assigned hospital while partnering with Sterile Processing Departments and OR team members.

Key responsibilities will include, but may not be limited to:.

• Face-to-face customer support, including OR, SPD and Biomed.
• Daily maintenance and management of products.
• Maintain the instrument sets so that they are always in good working order and ready for use; keep repairs and replacement equipment expenses within a predetermined budget for the account; preventative maintenance on all devices; trouble shoot video and instrument issues in the O.R.; inspection of the instruments and documentation of their functionality.
• Training and education for the OR and supporting departments.
• Designing process improvements to improve efficiencies and reduce repair costs.
• Tasks will vary depending on the agreement with the account and will generally include:. Video tower / system set-up and support, Inspection, repair, troubleshooting and replacement of devices.
• Monitoring, reporting and facilitating repair/ exchange transactions.
• Transporting, cleaning/sterilization and packaging of instruments after use.

Our successful candidate will have excellent written and spoken English language business communication skills.

They will also have demonstrated success working in a collaborative, service-oriented team environment.

2-4 years of experience in sterile processing surgical technology, medical repair, sales, or services management.

Possess exceptional organizational skills and the ability to multi-task.

MS Office - proficient user as role will need to work with spreadsheets and reporting.

Preferred, but not required. Higher degree. #LI-TH1.