Large managed care company is looking for Patient Care Coordinators with great customer service skills to be responsible for greeting patients, activating patient files, and providing support to medical staff . This is a contract to hire position.
Work Location: 434 Russell Street, Hadley, MA 01035
Pay: $18.00
Contract Dates: CONTRACT TO HIRE
Hours: Monday – Friday, working 6 hours a day during the hours of 7:45am-8:00pm (30 hrs/wk)
NOTE: TB blood test, MMR, Varicella, Hep B titers, respirator fit test are required.
JOB DESCRIPITON
Working in Center to infectious diseases and blood-borne pathogens. It requires the ability to stand and sit for hours at a time (with some bending and stooping), ability to use manual dexterity in relation to clinical requirements, and ability to lift 50 lbs.
RESPONSIBILITIES
- Assist in opening and closing the center, locking and unlocking the doors, and maintaining a clean waiting area.
- Assist in patient care coordination, such as answering any questions and directing them through the registration process.
- Answer multi-phone lines and direct patients accordingly
- Perform callbacks to past patients for follow-up and ensure a positive patient experience.
- Collect all insurance information, verify patient demographics, process payments, and post-patient balances.
- Assist with clerical duties such as filing, faxing, and scanning documentation.
- Discharge patients, verify their information, and provide them with anything needed to leave such as discharge papers,
prescription, or work/school excuses. - Collect payment for medications and distribute those once filled (if applicable).
QUALIFICATIONS
- High School Diploma or equivalency (GED) required.
- 1 year of prior customer service OR experience in a medical office setting required.
- Though not required, an understanding of occupational medicine and insurance verification is helpful.
- Ability to multi-task and work well under pressure.
- Knowledge of basic computer software and the ability to learn electronic medical records required.
- Excellent communication skills – must be able to communicate with patients as well as medical staff.