Wellness Coordinators needed for very long term temp position with large managed care company

Fully Remote!

Description
Wellness Coordinators work in an inbound provider call queue collecting clinical information toward higher level of care precertication requests.

Primary Functions
• Data collection in a provider facing role; input into multiple documentation systems
• Coordinate information to clinical team partners
• Provide behavioral health benefit education
Qualification Requirements:
• High school degree required with 4-5 years of experience
• Bachelor’s degree preferred with limited experience in social work, psychology or related field.
• Proficient use of computer, including internet searches and MS Office applications
• Strong oral and written communication skills — specifically telephone skills
• Excellent customer service skills
• Strong spelling and highly legible handwriting; type 30-40+ wpm accurately
• Attention to detail, as observed in day to day work
• Working knowledge of community-based resources and services are desirable.
• Strong team player and team building skills
• Able to handle sensitive issues with members and providers in a confidential manner

Additional Preferred Assets:
• Managed care experience.
• Casework experience at hospitals, social service agencies or community mental health centers.
• Medical/Behavioral setting experience (i.e. hospital, managed care organization, or joint medical/behavioral outpatient practice)
• Dual diagnosis experience with mental health and substance abuse
• Experience working in an environment that required coordination of benefits and utilization of multiple groups and resources for patients
• Experience working with low-income populations
• Experience working with the aged, blind

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