JOB TITLE: Patient Service Representative
The Patient Service Representative ensures timely patient service based on departmental protocol, policies and procedures.
Day to day responsibilities:
• Checking in patients using Nextgen EHR software
• Collecting Co-pay and past due payments
• Scheduling or rescheduling appointments
• Providing customer service to patients
Hours-
• 7:30-4:30 on a rotating schedule varying 15-30 mins each week.
o One week this position may complete early shift or late shift it varies with ample notification. Time varies 30 minutes max. We have some flexibility here.
o Training is usually 8:30-4:30 for the first week of hire.
Will you be interviewing (face to face or phone)
PATIENT SERVICE FUNCTIONS-
• Answers telephones and either responds to the inquiry, directs the caller to the appropriate personnel, or initiates a telephone note for response by medical personnel; retrieves voicemails and answers/routes them as needed.
• Answers incoming questions about the organization and provides callers with the address, directions, and other information.
• Schedules appointments, verifies patient demographic and insurance information. Enters the appointment date and time into an EPM.
• Telephones or writes patients to remind them of appointments.
• Distributes new patient information packets.
• Instructs new patients in completion of information forms; collects updates from current patients.
• Schedules appointments following scheduling guidelines and referrals where applicable.
• Greets and directs patients, vendors, and visitors.
• Check patient in, verify demographics, insurance eligibility and obtain copy of insurance card.
• Enters patient information into the computer; retrieves data as needed.
• Confirms patient insurance eligibility using available systems.
• Actively collects, records, and processes account payments and prepares transactions reports as directed.
• Receives, sorts, and routes mail, and maintains and routes publications.
• Completes patient outreach as directed.
EDUCATION AND/OR EXPERIENCE
• High school diploma or general education degree (GED).
• Prior medical office or customer services experience preferred.