Summary
AllStaff Solutions is an established IT and Healthcare Services firm and we love what we do! Our team strives for success and it makes our day when we are able help talented individuals find their career’s next move and our clients find qualified talent. If you are interested in joining the AllStaff Team, please apply or submit your resume for review today!
Job Title Desktop/Voice-Video Technician
Duties &Responsibilities
The Desktop Support/Voice-Video technicians provides PC, telephone, and voice and video conference support which may include duties such as:
* Unpacking and setting up PCs
* Installing PC operating systems via scripted install packages
* Installing application software on PCs via scripted install packages
* Providing basic user support for the software; PC, telephone and video troubleshooting when operation errors occur
* Providing limited support related to microcomputer networks and providing user training in basic hardware and software functions.
* Performs all administration involved with PC (desktop/notebooks) distribution including
* Performing inventory on software and computer stock and making request for order or ordering new equipment
* Performs service center technology support which may include duties such as installing an IP phone, installing COTS - GOTS software using scripts and install packages, service center technology trouble shooting when operation errors occur
* Work closely with other members of Service Operations team, Service Design and Service Transition personnel and other IT technical and applications staff.
* Support network and locally attached printers
* Use of the Support Center ticket database to track, update and close tickets.
* Create and maintain documentation to help train employees resolve day to day issues and knowledge transfer.
* Identify and execute process improvements and other enhancements that improve operational efficiency.
Requirements
* Must have TS/SCI and Sec + certification to start
What we Offer
Competitive pay and benefits
401k eligibility after 6 months of employment
How to Apply
Please submit your resume below for this opportunity and to view other positions available, visit our career’s page at https://jobs.crelate.com/portal/allstafftechnicalsolutions/job/kkgtirux4mwgi385met.
AllStaff Solutions is an equal employment opportunities (EEO) employer and terms of employment are without regard to race, color, religion, sex, national origin, age, disability or genetics. AllStaff Solutions complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment.