Summary
AllStaff Solutions is an established IT and Healthcare Services firm and we love what we do! Our team strives for success and it makes our day when we are able help talented individuals find their career’s next move and our clients find qualified talent. If you are interested in joining the AllStaff Team, please apply or submit your resume for review today!
Job Title
Knowledge Management Specialist- Customer Outreach
Location
Saint Louis, MO
Duties & Responsibilities
- Develop Knowledge Management materials by completing thorough research, analyzing educational resources, and assessing the needs of Agency
- Confer with stakeholders and leverage Service Desk problem ticketing data to identify trends where increased and/or modified Knowledge Management documentation is required
- Maintain schedule of planned Knowledge Management and related document releases
- Gather and research graphics and imagery for multi-dimensional messaging
- Write strategic, clear, and concise copy with the ability to adapt to specific and targeted audience
Requirements
- Explanatory writing skills – technical writers must be able to convey complicated ideas to non-expert readers with clarity
- Information gathering – whether they are reading existing literature, interviewing subject matter specialists, or analyzing processes, technical writers conduct extensive research to prepare for their writing tasks. The ability to absorb complex information and compile good working notes is important for successful technical writing
- Graphic design – a technical writer may employ a variety of charts, diagrams, and other visual aids to help communicate technical concepts
- Editing – technical writers work together by reviewing and editing each other’s work to improve its clarity and consistency
Other Details
- Familiar with customer / mission
- Analyzing Data and Information — identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts
- Ability to work with minimal supervision
What we Offer
Competitive pay and benefits
401k eligibility after 6 months of employment
How to Apply
Please submit your resume below for this opportunity and to view other positions available, visit our career’s page at http://jobs.crelate.com/portal/allstafftechnicalsolutions
AllStaff Solutions is an equal employment opportunities (EEO) employer and terms of employment are without regard to race, color, religion, sex, national origin, age, disability or genetics. AllStaff Solutions complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment.