Benefits:

401(k)

401(k) matching

Bonus based on performance

Dental insurance

Health insurance

Paid time off

Training & development

Vision insurance

Pay: $42,000.00 - $75,000.00 per year

Job description:

Job Title: Bilingual Customer Service Representative (Spanish) Company: AllPro Ins Agencies LLC – Matthew Hernandez Allstate Insurance Location: Maitland, FL Job Type: Full-Time

About Us: AllPro Ins Agencies LLC is a growing, customer-focused Allstate agency serving the Maitland and greater Orlando community. We take pride in providing friendly, reliable service while helping customers protect what matters most. Our office has a team-oriented environment where employees are supported, trained, and given opportunities to grow. https://agents.allstate.com/matthew-hernandez-maitland-fl.html

Position Overview: We are seeking a motivated and dependable Bilingual Customer Service Representative (English/Spanish) to join our team. This role focuses on assisting clients with their insurance needs, answering questions, processing policy changes, and delivering outstanding customer service. The ideal candidate enjoys helping people, works well in a fast-paced environment, and communicates clearly in both English and Spanish.

Responsibilities:

Provide excellent customer service to new and existing clients

Answer incoming calls and assist customers with policy questions and service requests

Process policy changes such as adding/removing vehicles or drivers

Assist clients with billing questions and payment processing

Follow up with customers regarding policy updates and documentation

Maintain accurate customer records and notes

Support the sales team with customer follow-ups and account servicing

Communicate clearly and professionally in both English and Spanish

Qualifications:

Bilingual in Spanish and English (required)

Previous customer service experience preferred

Insurance experience is a plus but not required (training provided)

Strong communication and problem-solving skills

Comfortable using computers and office software

Detail-oriented and organized

Positive attitude and team-focused mindset

Ability to handle multiple tasks in a fast-paced environment

Licensing (Preferred but Not Required):

Florida 4-40 or 2-20 Insurance License preferred

Candidates without a license must be willing to obtain one (we can assist with training)

Compensation & Benefits:

Competitive hourly pay (based on experience)

Bonus opportunities

Paid training and licensing support

Paid time off

Opportunities for advancement within the agency

Supportive team environment

401(k) with match

Health Insurance Reimbursement Plan

Dental and Vision

Schedule: Monday–Friday No weekends

How to Apply: Please submit your resume along with a brief message telling us about your customer service experience and why you would be a good fit for our team.

Job Type: Full-time

Benefits:

401(k)

401(k) matching

Dental insurance

Paid time off

Vision insurance

Work from home

Education:

High school or equivalent (Preferred)

Language:

Spanish (Required)