Job Description

Our office is expanding and we are looking to hire the right individual to join our outstanding customer service team. We are currently seeking to fulfill a full-time position. Our Customer Service Representative will be responsible for providing exceptional customer service to our current clients and new prospects, processing policy change requests, maintain knowledge of our products, and answer any questions our clients may have.

Insurance industry or office experience and knowledge is not required but would be a greater benefit relating to customers in the beginning for this position.

BENEFITS Paid Holidays

Base Salary with Commissions 

Bonus Opportunities

Paid Time Off (PTO)

Weekends Off

Holidays Off

Team Building Activities

Hands On Training

RESPONSIBILITIES

• Process customer policy change requests.
• Immediately greet all customers, entering the office, in a friendly and helpful manner.
• Take premium payments from customers.
• Treat each customer contact as a cross and up-sell opportunity including financial products.
• Answer incoming phone calls on the first ring.
• Be outstanding at relationship building.
• Maintain client relationships with follow up phone calls.

REQUIREMENTS

• Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
• Possess an upbeat, positive and enthusiastic attitude.
• Proficiency to multi-task, follow-thru and follow-up.
• Excellent Communication/interpersonal skills.
• Great Customer Service Skills.
• Problem-Solving Capabilities.
• Strong work ethic and leadership skills.
• Driven and goal-oriented individual.