Benefits:

Bonus based on performance

Competitive salary

Opportunity for advancement

Paid time off

Training & development

About the Role:

The Watts Agency is looking for an Insurance Customer Service Representative to join our team in Hoover, AL. We are looking for an enthusiastic individual to provide excellent customer service and to promote this idea throughout the organization.

Responsibilities:

Provide excellent customer service and support to policyholders

Answer customer inquiries regarding insurance information

Process insurance applications and claims

Develop and maintain relationships with customers

Assist customers with billing and payment questions

Maintain accurate customer records

Identify and resolve customer issues

Provide guidance and advice to customers on insurance options

Requirements:

High school diploma or equivalent

Previous customer service experience

Excellent communication and problem-solving skills

Strong organizational and time management skills

Ability to work in a fast-paced environment

Knowledge of insurance products and services

Valid insurance license

Computer proficiency

About Us:

The Watts Agency has been providing quality insurance services to the Hoover, AL area for over 25 years. Our customers appreciate our commitment to providing excellent customer service and our employees enjoy a friendly, team-oriented work environment.

The agency staff opportunity is not an employment opportunity directly with Allstate Insurance Co.; but rather employment as a staff member with Allstate Exclusive Agents, who are independent contractors. ® 2021 Allstate Insurance Co.