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Customer Service Representative

Allstate Wilcox insurance agency

Customer Service Representative

Rialto, CA
Full Time
Paid
  • Responsibilities

    Job Description

    We are seeking a Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information and solving technical issues. 

    RESPONSIBILITIES: 

    • Handle customer inquiries and complaints 
    • Provide information about the product issues and concerns 
    • Document and update customer records based on interactions 
    • Develop and maintain a knowledge base of the evolving products and services

    QUALIFICATIONS: 

    • Previous experience in customer service, sales, or other related fields
    • Ability to build rapport with clients
    • Ability to prioritize and multitask 
    • Positive And professional demeanor
    • Excellent written and verbal communication skills